Enterprise Customer Success Manager

Role overview

This opportunity is for a partner company, which will handle the application review and all following steps. The hiring team is seeking an Enterprise Customer Success Manager located in Germany.

In this role, you will serve as a strategic partner to enterprise customers, helping large organizations adopt and expand advanced IT solutions across cloud, infrastructure, and open-source environments. You will develop durable relationships with senior decision-makers, guide onboarding and adoption, and work closely with technical and operational teams to deliver measurable outcomes. The position combines account strategy, customer engagement, risk management, and coordination across global teams in a fully remote setting.

Key accountabilities

• Steer onboarding and adoption programs for enterprise clients, making sure complex cloud, infrastructure, and open-source solutions are integrated successfully.
• Develop trusted partnerships with senior customer contacts and act as their main strategic point of contact.
• Oversee a portfolio of enterprise accounts, working with Sales to spot renewal risks, retention priorities, and expansion opportunities.
• Partner with Engineering, Support, and Field teams to execute customer success plans and remove delivery blockers.
• Conduct regular business reviews, monitoring account health, adoption progress, and key performance indicators.
• Represent customer needs internally and help shape product improvements, documentation, and service enhancements.
• Manage urgent customer issues and route them through the appropriate escalation paths to achieve timely resolution.
• Create and run customer engagement initiatives that improve product adoption and strengthen long-term value realization.

Experience and qualifications

• At least 5 years of experience in Customer Success, Account Management, Consulting, or Technical Pre-Sales within enterprise IT settings.
• Solid knowledge of IT infrastructure, cloud, Linux, networking, storage, security, or similar technical areas.
• French at native level and strong English communication skills.
• Demonstrated ability to manage complex customer relationships and explain technical topics to both technical and non-technical audiences.
• Comfort working across departments and contributing to process improvements inside the organization.
• Good understanding of the enterprise customer journey, including onboarding, adoption, retention, and expansion.
• Exposure to agile practices and structured project delivery methods.
• Experience with CRM platforms such as Salesforce and project tracking tools like Jira is an advantage.
• Strong presentation, interpersonal, and relationship-building abilities.
• Analytical approach with the ability to prioritize effectively and perform well under pressure.
• Team-oriented mindset suited to globally distributed, remote-first environments.

Benefits and compensation

• Fully remote work arrangement for candidates within the EMEA region, supported by a globally distributed team.
• Annual bonus linked to performance, along with regular compensation review cycles.
• Yearly learning and development allowance valued at USD 2,000 equivalent.
• Paid annual leave, maternity leave, paternity leave, and access to an employee assistance program.
• Stock options and long-term incentive alignment.
• Opportunities to travel internationally for team sprints and company events.
• Travel support and upgrades for global gatherings.
• Recognition initiatives and rewards based on performance.
• A remote-first culture centered on autonomy, trust, collaboration, and inclusion.

Application and privacy information

Applications are managed by the partner company, and they are responsible for the remaining steps in the hiring process. Shortlisted candidates are passed directly to the employer for interviews and assessments.

By applying, you agree that the hiring platform may process your personal data for recruitment evaluation and share relevant details with the employer, in line with applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection rights at any time.

AI-based tools may be used to support parts of the recruitment workflow, such as screening applications, reviewing resumes, or checking for inconsistencies in submitted information. These tools assist the recruitment team, but final hiring decisions are made by people.