- Experience
- 5+ yrs
- Salary
- USD 120,000 – USD 145,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Job description
About Parkade
Parkade is a B2B2C SaaS company revolutionizing private parking management for apartments, mixed-use developments, and office buildings. Our platform eliminates outdated methods like stickers, hang tags, and spreadsheets by providing a fully automated, self-serve app that streamlines parking administration, enforcement, and customer service. With a strong foothold in the expansive PropTech sector and a successful Series A funding, Parkade is experiencing rapid growth. We operate as a focused, high-impact team where contributions are visible, ideas shape outcomes, and there is significant opportunity to influence operational methods.
Role Overview
Reporting to the VP of Operations, you will manage the complete post-sales process for enterprise property management clients, including multifamily complexes with over 200 units and commercial office properties. Your role involves driving adoption of Parkade’s digital parking solutions among residents, property team members, and management. You will build trusted advisory relationships with property management executives and regional managers on managing parking revenue, maximizing growth potential, usage, enforcement, and more.
Key Responsibilities
- Foster account growth and revenue expansion by identifying new sales opportunities within existing client portfolios, facilitating Parkade’s adoption at additional properties.
- Manage customer retention and satisfaction by monitoring account health indicators and proactively addressing potential churn or underuse prior to contract renewals.
- Act as an active relationship manager, preparing quarterly business reviews and success plans that clearly demonstrate return on investment through tangible metrics and industry best practices.
- Represent customer perspectives to support product innovation, analyzing operational data, parking usage patterns, and enterprise client input to recommend feature enhancements or new capabilities.
- Travel occasionally for client meetings and industry conferences as needed.
Required Qualifications
- Minimum 5 years experience managing enterprise B2B SaaS customer success portfolios with responsibility for accounts exceeding $500K in annual recurring revenue.
- Background in property management or PropTech sectors, familiar with operations in multifamily and commercial real estate.
- Documented success driving net revenue retention rates above 110% via account expansion and renewal strategies.
- Proven ability to manage executive-level relationships with Directors and VP stakeholders in enterprise settings.
- Experience managing implementation and onboarding processes for technical software deployments across multiple sites.
Preferred Skills
- Knowledge of parking operations, access control systems, or physical asset management software.
- Proficiency with SQL and experience with low-code platforms such as Retool or Airtable to develop dashboards and operational tools independently.
- Experience in residential or commercial property management settings including HOAs, multifamily, or office environments.
- Understanding of mobile app adoption techniques and resident engagement initiatives.
Compensation
The salary range for this position is between $120,000 and $145,000 per year.