Enterprise Account Director

About Somerce

Somerce is a specialist TikTok Shop agency that helps brands increase GMV. The agency works with fast-scaling beauty, fashion, lifestyle, and FMCG businesses across the UK, US, and EU, and supports them across live commerce, affiliate marketing, paid media, and trading strategy.

Although the title says Enterprise Account Director, the role content also refers to leading the affiliates function end-to-end, including how creator relationships are recruited, managed, and scaled to drive commercial outcomes for clients.

Role Overview

You will act as the senior owner of Somerce’s most important client relationships, working across complex enterprise accounts and helping shape the commercial direction of those partnerships. The role combines strategic account leadership, growth planning, stakeholder management, and internal coordination, with a strong focus on delivering measurable GMV results.

What You Will Do

• Take full ownership of Somerce’s highest-value and most complex enterprise client partnerships.
• Develop trusted relationships with senior stakeholders, including C-suite and VP-level contacts in marketing, e-commerce, and commercial teams.
• Work confidently through layered client organisations, including regional leads, procurement, legal, and finance teams.
• Serve as the strategic point of contact for major decisions, sensitive issues, and new business opportunities within existing accounts.
• Safeguard and expand account revenue through strong delivery and long-term relationship management.
• Shape TikTok Shop strategies for each account, tailored by market and brand.
• Create multi-quarter growth plans that bring together paid media, affiliates, live commerce, and content into one commercial roadmap.
• Spot and pursue growth routes within accounts, such as additional markets, product lines, or channels.
• Translate global brand direction into local TikTok-native strategies across the UK, US, and EU.
• Work with senior leadership to refine Somerce’s enterprise account approach and retention strategy.
• Own portfolio GMV targets and maintain close control over delivery performance.
• Monitor results daily, identify underperformance early, and act quickly to correct course.
• Lead quarterly business reviews, annual planning, and executive reporting with confidence.
• Present performance updates clearly, candidly, and with commercial discipline.
• Forecast accurately and keep clients informed with transparency.
• Map stakeholder groups within each account and actively manage multi-level relationships.
• Build influence beyond day-to-day contacts to the people who approve renewals and expansions.
• Handle challenging discussions about scope, budget, strategy, and performance in a calm and professional way.
• Represent Somerce at senior client meetings, agency reviews, and industry events.
• Manage renewal and contract expansion activity with strong commercial awareness.
• Act as the internal representative for enterprise clients, making sure the wider team understands priorities and pressures.
• Brief channel specialists such as paid, affiliate, content, and trading teams, then hold them accountable for delivery.
• Escalate and resolve issues efficiently and without unnecessary friction.
• Contribute to agency-level planning around structure, resourcing, and growth of the enterprise offering.
• Coach Account Directors and senior team members on how to manage enterprise clients effectively.

How You’ll Work

This is a high-ownership environment with little bureaucracy. You are expected to move quickly, think strategically, and communicate clearly at all levels. Enterprise clients need patience, accuracy, and persistence, together with a strong focus on outcomes. The role suits someone who has managed this kind of work at scale and wants to do it in a faster-moving setting.

Requirements

Essential Experience

• Substantial experience managing enterprise or global brand relationships in a senior agency or platform role.
• Demonstrated success in retaining and growing large, complex accounts.
• Comfort and credibility working with C-suite and VP-level stakeholders, both in formal presentations and working sessions.
• Strong commercial judgement and an understanding of how major brands make investment, budget, and partner decisions.
• Experience handling multi-market, multi-stakeholder account environments.
• Solid knowledge of e-commerce performance, GMV drivers, and digital trading strategy.
• Excellent written and verbal communication and presentation ability.

Desirable Experience

• Hands-on exposure to TikTok Shop, social commerce, or marketplace channels at enterprise scale.
• Experience with global FMCG, beauty, or lifestyle brands.
• Understanding of how large brands engage with TikTok internally, through agencies, and through platform partnerships.
• Previous involvement in enterprise-level new business pitches or leadership of pitch work.

Benefits

• Competitive senior-level salary that reflects the commercial importance of the position.
• Performance bonus linked to portfolio GMV and retention.
• 28 days of holiday plus bank holidays.
• Hybrid working supported by offices in London and Manchester.
• Flexible hours with emphasis on results rather than fixed clock-watching.
• Opportunity to influence how Somerce grows its enterprise offering globally.
• Regular performance reviews focused on development and impact.
• Exposure to well-known consumer brands.
• Chance to help define what great enterprise client service looks like within a growing agency.
• Company pension scheme.
• Monthly wellness allowance for gym, fitness, mental wellbeing, or similar purposes.
• Team socials and events throughout the year.
• Staff discounts with brands and partners.
• Fast-moving culture with high ownership and low bureaucracy.
• Strong accountability and a team that values performance, creativity, and doing things properly.
• Shared success with clients is an important part of the business culture.
• Genuine influence over key client relationships and the agency’s growth.
• Clear scope for progression for strong performers.

Workplace Culture

Somerce describes its culture as one built on trust, speed, and strong ideas. The business values people who can take ownership, work with urgency, and contribute meaningfully to client outcomes and agency growth.

Additional Information

The role is based in London, England, United Kingdom, and is a full-time onsite position. The posting does not specify salary figures, vacancy count, eligibility restrictions, notice period, or start date.