Enrollment Specialist - Remote Work From Home

About the Role

We are seeking a dedicated Enrollment Specialist to work remotely, enrolling patients with chronic, vision-threatening diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration into our care management program. This full-time, non-exempt position operates Monday to Friday with variable schedules between 8am and 7pm across PST, MST, CST, and EST zones. The role involves high-volume outbound calling and patient engagement, conducted entirely remotely with no direct face-to-face patient contact.

Company Overview

Lumata Health focuses on preventing blindness caused by common chronic eye diseases. With expected growth in these conditions, we leverage data-driven virtual care and partnership with over 1,400 eye care specialists nationwide to provide personalized, effective care management. Our Intelligent Engagement Platform, supported by National Eye Institute funding, enables tailored patient interaction to slow disease progression and improve overall health through comprehensive support services.

Key Responsibilities

• Make at least 50 outbound calls daily to potential patients, clearly communicating benefits and features to enroll them into the program.
• Handle patient inquiries, objections, and concerns to successfully convert at least 30% of contacts into enrollments, targeting a minimum of 7 enrollments daily.
• Accurately guide patients through the enrollment process, ensuring data collection adheres to compliance and company standards.
• Collaborate with peers and leadership to refine enrollment strategies and document metrics using CRM software such as Salesforce.
• Maintain adherence to regulatory requirements and company policies, securing confidentiality and quality assurance throughout all patient interactions.

Required Skills and Experience

• Fluency in both English and Spanish for patient communication.
• Strong persuasion, objection handling, and closing skills driven by a sales-oriented mindset.
• Compassionate approach, balancing empathy with performance goals in a patient-centric environment.
• Excellent verbal and written communication abilities.
• Demonstrated resilience and motivation when working in a quota-driven, often rejection-filled environment.
• Meticulous organizational capabilities and attention to documentation detail.
• Proficiency working independently in a fully remote setting with reliable internet connection.
• Preferred: Over 2 years of experience related to eye care or a similar field, and at least 1 year of sales experience. Experience with EMR systems is an advantage.

Work Environment and Requirements

• Must have a quiet, secure home office space that complies with HIPAA requirements.
• Reliable high-speed internet connection (minimum 50 Mbps download, 10 Mbps upload).
• Comfortable with prolonged computer use including calls, virtual meetings, and data entry.
• Required to keep camera on during virtual meetings, maintaining a professional and private workspace atmosphere.

Compensation and Benefits

This role offers an hourly wage ranging between $23 and $26 plus a monthly bonus opportunity up to $750. Lumata Health provides additional benefits including medical, dental, vision coverage, paid time off, parental leave, and ongoing benefits growth as the company expands.

Culture and Inclusion

Our work environment promotes inclusivity, collaboration, and work-life balance in a remote-first setting. We encourage diverse applicants and strive to create a welcoming atmosphere where team contributions are valued and recognized.

Additional Information

Lumata Health is an equal opportunity employer. Assistance or accommodations for disabilities during the hiring process can be requested via our HR department. We maintain a strict policy regarding recruitment agency submissions—only resumes from agencies with signed agreements will be considered for referral compensation.

The duties listed are representative but may evolve as the organization grows.