Enrollment Specialist - Health Outreach

Overview

This remote role offers the chance to assist individuals and families in gaining better access to specialized healthcare services by functioning as a reliable initial contact. The Enrollment Specialist guides patients through enrollment, education, and coordination of care, working collaboratively with clinical and operational teams to enhance patient outcomes.

Primary Responsibilities

• Engage in outreach with individuals interested in healthcare services, articulating program options and resources clearly.
• Conduct initial consultations to collect patient or caregiver information essential for care coordination.
• Coordinate cognitive health screening programs and support enrollment drives.
• Accurately obtain and document medical history from patients while safeguarding confidentiality.
• Arrange and manage appointments between patients, caregivers, clinicians, and external partners.
• Assist patients with navigating digital healthcare platforms by providing guidance and technical support.
• Maintain precise records within multiple systems, managing real-time data during patient interactions.
• Adhere strictly to established procedures, communication protocols, and documentation standards.
• Ensure every interaction is professional, empathetic, and centered on patient needs.
• Collaborate with clinical and operations teams to improve engagement workflows continually.

Qualifications and Skills

• Strong communication skills, both verbal and written, able to interact effectively with patients, caregivers, and internal stakeholders.
• Customer service orientation demonstrated by patience, empathy, and a supportive approach towards individuals and families.
• Experience in call center environments handling high volumes of inbound and/or outbound calls.
• Background in healthcare, telehealth, or patient service sectors is advantageous.
• Knowledge of Medicare, insurance, and healthcare system processes is beneficial.
• Experience assisting older adults or seniors compassionately.
• Excellent documentation capabilities, with high typing precision and attention to detail.
• Competency managing multiple software platforms simultaneously, including live documentation.
• Ability and willingness to learn new technologies and operate digital healthcare tools.
• Proficient with Google Workspace or similar productivity applications.
• Excellent organizational skills to handle complex information flows and prioritize tasks effectively.
• Capacity to perform independently within a fully remote work setting.

Compensation and Benefits

• Competitive annual salary estimated between $45,000 and $46,000.
• Fully remote position permitting work from anywhere within the United States.
• Flexible scheduling options to support personal and professional balance.
• Opportunity to engage with a mission-driven organization focused on enhancing brain health services access.
• Supportive team environment providing access to clinical and operational leadership.
• Professional development, training, and education opportunities available.
• Access to cutting-edge healthcare technologies enhancing patient support.
• Chance to contribute to strategic efforts aimed at improving care quality and operational efficiencies.
• Inclusive and collaborative culture emphasizing belonging and impactful work.