English Customer Service Agent

About the Company

Alorica is a global customer experience organization with more than 100,000 employees, focused on delivering strong service outcomes for leading brands worldwide. The company emphasizes enthusiasm, strong execution, and long-term growth opportunities.

Why This Role Stands Out

This position offers a lively, team-oriented workplace within the company’s #CoolCenter, where you’ll collaborate with experienced professionals and have room to build your career. The role comes with competitive compensation, strong benefits, and development opportunities.

Compensation and Benefits

• Base pay of up to 3.80 LPA, depending on the campaign assigned
• Unlimited rewards for successful referrals
• Additional performance-linked incentives
• Statutory benefits along with benefits beyond statutory requirements
• Fully paid training starting from day one
• On-site cafeteria access
• One-way transportation support between 8:00 PM and 8:00 AM
• Free parking facilities
• Wellness initiatives and skill-building programs

Role Summary

The selected candidate will manage customer interactions over voice calls, provide accurate resolutions, maintain professionalism at all times, and handle escalations with tact and care.

Responsibilities

• Respond to customer queries promptly and resolve issues effectively through voice support
• Share correct and clear information while keeping service quality high
• Stay professional in every customer interaction
• Address escalated situations with patience, diplomacy, and maturity

Requirements

• Strong command of spoken English at an advanced level
• Completion of at least 10+2 formal education
• Availability to work full time
• Ability to provide required documents such as education certificates, PAN card, Aadhaar card, and experience letters if applicable
• Good communication and interpersonal abilities
• Capacity to manage multiple tasks and work with urgency
• Positive, solution-focused approach
• Ability to understand customer concerns and respond with empathy
• Willingness to work fully on-site in Bengaluru

Preferred Profile

• Prior experience in a call center or customer service role is helpful, though training will be provided
• Comfortable handling several browser tabs at once
• Basic familiarity with Microsoft Windows and web-based tools, or readiness to learn them quickly
• Strong team orientation and comfort working in a collaborative environment

Eligibility

Applicants do not need a graduation degree. Candidates with 10+2 education and the ability to work full time on-site in Bengaluru may apply.

Additional Information

This is a fully on-site role in Bengaluru, with no remote or hybrid option available.

Training is provided from the first day of employment.