Engineering Lead - Order Management Automation (Remote, UK or Spain)

About Flight Centre Travel Group

Flight Centre Travel Group is a leading global travel company with a workforce exceeding 12,000 employees, affectionately called ‘Flighties’. Operating across more than thirty brands and headquartered in over twenty countries, the company offers diverse roles and abundant career possibilities. Recognized for over a decade as a great workplace, including accolades for wellbeing and gender diversity, Flight Centre fosters a culture centered on people and a passion for travel.

Role Overview

This senior engineering leadership position involves owning and guiding the future direction of Order Management Automation within the business. As part of the Content & Workflow stream, you will oversee the evolution of the legacy automation system Compleat and help develop a next-generation Order Management platform. The role blends maintaining system stability with driving innovation, enforcing technical excellence, modern architectural standards, and integrating AI-assisted development across a global team.

Primary Responsibilities

• Define and steer the technical roadmap for Order Management Automation covering both Compleat and new platform initiatives.
• Establish and uphold high engineering standards related to code quality, API design, testing protocols, documentation, and deployment processes.
• Make critical architectural decisions spanning VB.NET, C#, TypeScript, and JavaScript environments.
• Lead API design and governance across REST, SOAP, and GraphQL technologies.
• Assess and balance automation strategies, ensuring reliability of legacy platforms while progressing the future state.
• Manage Compleat platform’s performance, stability, incident responses, and software releases.
• Serve as the senior-level escalation contact for automation-related technical issues worldwide.
• Collaborate with product and engineering leadership teams to facilitate migration from Compleat to the new Order Management platform.
• Contribute to development and integrations on the emergent Order Management platform aligned with Technical Architect guidance.
• Convert existing automation logic and business rules into scalable platform features.
• Lead, mentor, and develop a globally dispersed engineering team, managing capacity and prioritization in alignment with strategic goals.
• Work collaboratively across multiple time zones with product managers, stakeholders, and business analysts.
• Incorporate AI tools into development workflows to enhance testing, documentation, and operational efficiency.
• Explore new technologies for their potential impact on automation and system integration.
• Be willing to undertake domestic and international travel quarterly.
• Perform additional duties as assigned.
• Foster a safe, inclusive, accessible work atmosphere where all employees feel welcomed, respected, and empowered to thrive.

Qualifications & Experience

• Documented leadership of engineering teams within enterprise-level environments.
• Proficient in multiple technology stacks including VB.NET, C#, TypeScript, and JavaScript.
• Expertise in API design and integration methodologies covering REST, SOAP, and GraphQL.
• Experience with enterprise integration patterns such as event-driven architectures, messaging, and orchestration systems.
• Background working with automation workflows, order management, or workflow platforms.
• Strong knowledge of CI/CD practices, DevOps principles, and version control systems.
• Ability to manage both legacy systems and new platform development concurrently.
• Familiarity with Azure cloud services, GitHub including Actions workflow, and Datadog monitoring preferred.
• Experience with Compleat or comparable enterprise automation tools is a plus.
• Knowledge of travel technology or travel management company ecosystems is advantageous.
• Effective leadership, communication, and stakeholder engagement skills.
• Passion for advancing AI-enhanced engineering and continuous technological innovation.

Benefits and Culture

• Leadership role with comprehensive responsibility encompassing live operations and emerging platform development.
• Opportunity to influence platform architecture from its foundation stage.
• Engagement in a dynamic, AI-forward engineering culture valuing precision and pragmatic delivery.
• Direct reporting to the global Head of Engineering for Content & Workflow with broad visibility.
• Collaborative work environment with seasoned professionals in travel and workflow automation.

Spain-Based Benefits (UK benefits will differ)

• Discounts on travel and accommodations to help fulfill travel aspirations.
• 25 annual leave days plus 5 additional compensation days.
• Access to a complimentary language learning platform (Global Exam).
• Participation in Employee Retention Share Scheme through Equate Plus.
• Regular social events fostering community, celebration, and networking including a Global Gathering in Portugal.
• Gym discounts through GymApp.
• Complimentary refreshments and snacks at Barcelona office.
• Strong emphasis on career development and professional growth support.

Inclusion & Accessibility

Flight Centre Travel Group prioritizes respect, dignity, and equal opportunity for all employees, promoting an inclusive workplace reflective of societal diversity. Accommodation requests to make the hiring and onboarding process accessible are welcome and supported.