End-to-End Sales Executive for Remote Helpdesk & NOC Services (USA/Canada)

About the Role

We are seeking a driven Sales Executive to handle the entire sales process for Remote Helpdesk and Network Operations Center (NOC) services, focused on clients in the United States and Canada. The ideal candidate will identify and engage prospects, lead outbound campaigns, qualify leads, present solutions, negotiate contracts, and close deals specifically with MSPs, IT firms, and enterprises outsourcing IT infrastructure support.

Key Responsibilities

• Generate qualified leads within US and Canadian markets through cold calling, email outreach, LinkedIn, and other prospecting tools.
• Target Managed Service Providers (MSPs), IT companies, and enterprises requiring outsourced IT services.
• Maintain a robust sales pipeline by proactive outbound prospecting and accurate CRM updates.
• Handle the full sales lifecycle: conduct discovery calls, assess client needs, deliver service presentations, and conduct remote demos of Helpdesk and NOC solutions.
• Understand and propose tailored solutions including L1/L2 remote helpdesk, 24/7 NOC monitoring, server and network monitoring, as well as incident and ticket management.
• Work closely with technical teams to develop proposals and service models.
• Prepare proposals, pricing, and contracts; negotiate with key decision makers like CIOs, IT Directors, and MSP owners.
• Meet monthly and quarterly sales targets through effective deal closures.
• Develop and sustain long-term client relationships, manage ongoing follow-ups, and coordinate onboarding with delivery teams.

Required Experience and Skills

• Minimum 3 years of B2B sales experience within IT services or MSP sales.
• Experience selling specifically to US or Canadian customers is highly desirable.
• Proven expertise in lead generation and closing IT or managed services deals.
• Strong skills in cold calling, outbound sales, LinkedIn prospecting, and managing a full sales funnel independently.
• Sound understanding of managed IT services, remote helpdesk support, NOC operations, server/network monitoring, and MSP industry dynamics.
• Excellent verbal and written English communication skills suitable for North American client interactions.
• Ability to present, negotiate, and close deals effectively.

Preferred Tools and Platforms

• CRM systems such as HubSpot, Zoho, or Salesforce.
• Lead generation tools including LinkedIn Sales Navigator, Apollo, and ZoomInfo.
• Email outreach automation platforms.
• Communication tools like Zoom, Microsoft Teams, and Slack.

Target Client Segments

• Managed Service Providers (MSPs)
• IT consulting firms
• SaaS companies
• Small and medium-sized businesses
• Organizations needing 24/7 IT monitoring and support

Key Performance Indicators

• Number of qualified leads generated monthly
• Quantity of sales appointments scheduled
• Value of sales pipeline
• Quarterly deals closed
• Revenue generated from US and Canadian clients