Employee Relations Specialist, EMEA

Role overview

Zoom is expanding across EMEA and is strengthening a culture built on accountability, strong performance, and operational discipline. To support this shift, the company is looking for an Employee Relations specialist who can manage complex casework, reduce risk, and help managers navigate sensitive employee matters with consistency and care.

This position plays an important part in maintaining fairness, trust, and compliance while supporting performance management, workplace investigations, and organizational change across several jurisdictions.

About the team

You will be part of the People Experience (PX) organization and work closely with ER Business Partners, PX Business Partners, and Legal teams across the EMEA region. The team focuses on building a strong performance culture, improving compliance, and handling workforce changes with a thoughtful and precise approach. The work environment values careful execution, empathy, and ongoing improvement as Zoom continues to scale.

Key responsibilities

The role centers on managing sensitive employee relations matters and supporting managers through complex workplace situations.

• Handle high-risk employee relations cases, including investigations, disciplinary processes, and conflict resolution.
• Make sure employment practices comply with legal and regulatory requirements across multiple EMEA countries.
• Work with managers and PX Business Partners on performance issues and underperformance cases.
• Carry out impartial investigations and maintain accurate, well-documented findings.
• Help design and implement HR policies that reinforce a performance-oriented culture.
• Track ER data, identify risk patterns, and share insights through analysis and reporting.
• Coach leaders on giving effective feedback and applying performance standards consistently.
• Support organizational change efforts with a careful, compliant, and people-focused approach.

What the company is looking for

The ideal candidate will bring deep knowledge of EMEA employment law, strong communication skills, and the ability to manage difficult conversations with professionalism.

• Strong understanding of employment legislation and compliance requirements across EMEA.
• Excellent communication skills for handling sensitive discussions with managers and employees.
• Proven ability to conduct fair, detailed, and objective workplace investigations.
• Experience interpreting HR policies and applying them consistently.
• Ability to review employee relations data and turn it into practical recommendations.
• Comfort managing several complex matters at the same time without losing quality.
• Experience partnering with Legal teams on high-risk employment issues.
• Empathetic approach that helps build trust and resolve cases fairly.

Ways of working

This role follows Zoom’s structured hybrid working model, with a mix of office-based and remote work. The exact setup for this position is listed as hybrid.

Benefits

Zoom offers a benefits package intended to support employees’ physical, mental, emotional, and financial wellbeing, along with work-life balance and community involvement. Additional details are available through the company’s benefits information.

About Zoom

Zoom builds collaboration tools that help people connect and work more effectively together. Its products include Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. The company operates in a fast-moving environment focused on solving customer problems and helping employees grow their careers in a collaborative setting.

Equal opportunity and accommodations

Zoom is committed to fair hiring and evaluates candidates based on skills, experience, and potential. Candidates who need an accommodation during the hiring process due to a medical disability can request support from the company. Requests unrelated to accommodations, such as application updates or technical problems, will not be handled through that channel.

Interview process note

Interviews may be supported by a recording-enabled interview tool designed to create a consistent candidate experience. Candidates should review the company’s candidate privacy information for details on how data is used.