Employee Health Intake & Triage Specialist

About the Role

The Employee Health Intake & Triage Specialist is a pivotal first contact for the Employee Health department, providing comprehensive support to employees and leadership by managing occupational and non-occupational health case intake and administration. This role requires physical presence up to five days per week, with potential adjustments based on operational needs.

Key Responsibilities

• Respond to all Employee Health inquiries by efficiently handling departmental email inboxes, phone calls, and other communications.
• Evaluate and prioritize incoming health and disability requests to guarantee timely follow-up and assignment.
• Establish and maintain confidential digital case records, ensuring thorough and accurate documentation.
• Manage the flow of medical documents, correspondence, and member records while safeguarding confidentiality standards.
• Oversee simpler occupational and non-occupational disability cases, escalating complex issues as necessary.
• Prepare documentation related to salary continuation, disability processing, Workers' Compensation, premium waivers, and reporting requirements.
• Coordinate medical examinations, functional capacity forms, fitness-for-duty assessments, and related reimbursement procedures.
• Collaborate with Return-to-Work Specialists to support modified work plans and transitional return-to-work programs.
• Foster strong partnerships with employees, managers, healthcare providers, insurers, and internal teams to deliver high-quality customer service.
• Participate in continuous process improvement initiatives and Employee Health projects to drive operational excellence.
• Occasionally train and assist new team members in the department.

Qualifications and Experience

• Bachelor's degree in Human Resources, Business Administration, Health Administration, Occupational Health, or a related field, or an equivalent mix of education and experience.
• At least two years' experience in disability management, employee or occupational health, human resources, benefits administration, or a similar discipline.
• Strong organizational and administrative aptitude, capable of juggling multiple priorities within a fast-moving environment.
• Advanced skills with Microsoft Office, especially Excel.
• Proficiency with various software applications and case management systems; familiarity with Cority software is advantageous.
• Excellent communication, customer service, and relationship management skills, with discretion handling confidential information.
• Analytical and problem-solving abilities to assess situations, prioritize tasks, and navigate multiple systems simultaneously.
• Adaptability and a commitment to ongoing improvement.
• Experience with disability management, Workers' Compensation, salary continuance, or return-to-work initiatives is an asset.

Additional Information

This role requires working onsite in Calgary, Alberta, with collaboration up to five days per week. The organization promotes a diverse and inclusive workplace and provides accommodations throughout the hiring process upon request. Employment is contingent on meeting safety standards including passing pre-employment alcohol and drug testing for safety-sensitive positions.

About the Company

WestJet is a leading Canadian airline group founded in 1996, known for affordable travel and a strong corporate culture. The company offers travel privileges for employees and family starting from their date of hire, alongside a competitive total rewards package, flexible benefits, and a positive team environment.