Emergency Room Registrar

Role Overview

The Emergency Room (ER) Registrar manages patient intake and registration tasks within the Emergency Department, ensuring precise documentation, insurance validation, and maintaining patient confidentiality.

Responsibilities

• Warmly welcome patients and compassionately collect their personal, insurance, and medical information.
• Obtain required signatures and informed consents from patients.
• Confirm insurance eligibility and coverage details, including collecting co-payments.
• Alert clinical staff about patient arrivals to facilitate prompt care delivery.
• Assist in maintaining smooth department workflows and efficient emergency communication.
• Ensure accurate patient identification through armband application and thorough documentation for billing and medical records.

Qualifications & Skills

• Preferred post-secondary education in healthcare administration or a related field.
• Experience ranging from entry level up to two years in healthcare environments or customer service roles.
• Excellent communication and customer service capabilities paired with meticulous attention to detail.
• Familiarity with Electronic Health Record (EHR) systems, insurance verification procedures, and medical terminology.
• Capability to manage confidential information responsibly and maintain composure in stressful situations.

Key Duties

• Patient registration and documentation.
• Insurance verification and handling of co-payments.
• Collaborative communication with clinical teams to support patient care.
• Compliance with departmental policies and procedures.