Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Are you looking for a meaningful profession where you can assist people in critical moments? Can you maintain composure during high-pressure situations, stay focused, and enjoy making responsible decisions? Join our emergency call center team in Zwickau and contribute to receiving, managing, and coordinating emergency calls and service requests.

Key Responsibilities

• Receive and handle incoming emergency calls promptly.
• Coordinate deployment of emergency personnel and technical services.
• Document incidents and the actions taken carefully.
• Communicate effectively with clients, authorities, and emergency responders.
• Monitor alarm and security systems actively.

Compensation

The remuneration ranges from €18 to €25 per hour, depending on qualifications and area of deployment.

Application Process

• Submit your resume or a brief message with contact details and availability.
• If you lack the required §34a certification, we offer guidance on courses and exam dates to help you become operational quickly.
• Participate in a short phone or on-site interview to discuss work location, shifts, and next steps.
• Undergo structured orientation with practical training supported by experienced colleagues.
• Begin work as part of the team, with ongoing feedback and opportunities for further training.

Additional Information

Career changers are warmly encouraged to apply.