Elective Booking Officer - Surgery

Job overview

An opportunity has opened to join the Elective & Diagnostic Booking Team at Wexham Park Hospital within the Surgical Directorate. This is a busy, rewarding position where your work will directly support patient care and timely access to surgery and diagnostics.

The role involves managing patient pathways and helping the Trust meet performance targets. It suits someone who enjoys a varied pace, can stay organised under pressure, and is confident handling several priorities at once.

This assignment is to cover a planned extended leave period for six months and is expected to begin in mid-December. Applicants need to be available to start then.

This post can offer valuable NHS experience and may also suit an internal secondment for someone looking to move into a different area of work.

Visa and right-to-work requirements

This role cannot be sponsored under the Skilled Worker route. Candidates must already have the right to work in the UK for the full length of the contract.

Main purpose of the role

You will take responsibility for actively managing waiting lists and work queues so that patients are booked efficiently and in line with Trust and national requirements, including RTT and cancer pathways. You will also arrange theatre lists for surgeons across multiple specialties, working with clinical teams to make the best use of available capacity.

The post requires regular communication with consultants, clinical teams, and other stakeholders to keep elective and diagnostic services running smoothly. You will also be a key contact for patients, giving clear, timely, and compassionate updates throughout their care journey.

A strong customer service approach is essential, along with the ability to work accurately in a high-pressure environment, prioritise effectively, and contribute to ongoing service improvement.

Working for Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust is an inclusive, disability-confident employer and holds Gold recognition under the Armed Forces Employment Recognition Scheme. The Trust offers development opportunities across professional, management, leadership, and clinical training areas.

The organisation places importance on healthy work-life balance and welcomes flexible working requests where possible, taking into account both staff needs and service requirements.

Frimley Health serves a population of more than 900,000 people across Berkshire, Hampshire, Surrey, and South Buckinghamshire, and is working toward its FHFT 2030 vision of being the best place to receive care and the best place to work in the NHS.

The Trust is investing in service and estate improvements, including a new hospital at Frimley Park, expanded diagnostic and inpatient capacity, the £100m Heatherwood Hospital, the £49m Emergency Assessment Centre at Wexham Park, and a £10m maternity upgrade. It is also progressing sustainability goals through net zero planning, energy-efficient developments, and greener ways of working. Digital transformation is another priority, including the Epic electronic patient record launched in 2024, which supports safer and more connected care.

Qualifications

Essential: GCSE English and Maths pass or equivalent, and ECDL or equivalent.

Desirable: NVQ Level 2 in Administration, or equivalent practical knowledge.

Experience

Essential: Experience in a hospital setting or a busy office environment, substantial experience handling challenging patient situations, and some background in customer care.

Desirable: Call centre experience and NHS experience.

Skills and knowledge

Essential: Strong verbal and written communication, a high level of accuracy and attention to detail, the ability to stay effective under pressure, initiative in day-to-day work, and excellent customer service with experience handling telephone-based work and target-driven tasks.

Additional information

For the complete list of duties and the person specification, candidates should refer to the attached job description and person specification for this vacancy. Applications are submitted online.