Education Counsellor - Canada & USA

About the Company

IDP is a worldwide leader in international education services, helping students, test takers, and partner institutions succeed through trusted human guidance, digital tools, and customer insights. As an Australian-listed organisation, it operates in more than 50 countries and brings together a diverse workforce of over 7,000 people from many nationalities, age groups, and cultural backgrounds. The company is firmly focused on customer needs and combines experienced people with global technology to support local ambitions around the world.

To learn more, visit the company careers page.

Role Overview

The Education Counsellor will advise international students on suitable education pathways in Canada and the USA. The role involves helping students understand institutions, courses, admission requirements, local culture, and regional context, while also supporting application preparation, enrolment steps, and promotion of the company's products and services.

What You Will Do

• Guide prospective students toward suitable study choices, including the right courses and institutions.
• Arrange and conduct calls and in-office meetings to share accurate course and programme details while making sure individual student needs are addressed.
• Explain admissions criteria, application procedures, and qualification pathways to students.
• Help students build a focused shortlist of applications so counselling time is used efficiently.
• Support students through admissions, visa, and pre-departure stages.
• Develop trusted, long-term relationships with students and their families.
• Maintain strong ethical standards, accountability, and professionalism in every interaction.
• Deliver high-quality service that helps move students through the pipeline, resulting in applications and offer acceptances.
• Spot and develop lead-generation opportunities through schools, universities, companies, and scholarship organisations.
• Use the CRM system to manage the full counselling cycle, including lead capture and follow-up to close sales.
• Work with the Business Unit Manager to identify new business opportunities.
• Keep regular contact and activity with important accounts such as schools and scholarship bodies.
• Respond promptly to walk-in, phone, and email enquiries with correct and relevant information.
• Prepare, submit, and track applications with institutions and help complete enrolments on time.
• Build productive relationships with institution staff to support faster application processing.
• Support students with arrival-related issues and direct them to the right agencies when needed.
• Work with network counsellors to ensure ongoing support for students already onshore.
• Attend briefings, workshops, and institution visits to strengthen knowledge and relationships.
• Work with business, operations, and marketing teams on promotional strategy and major events such as interviews, in-house sessions, and exhibitions.
• Contribute ideas for marketing and promotional initiatives that can increase student numbers.
• Promote the organisation through institution visits, seminars, exhibitions, and student associations.
• Help identify market opportunities and risks.
• Participate in office meetings and activities that encourage information sharing and team learning.
• Look for ways to improve cooperation and efficiency between student placement and IELTS operations.
• Keep enrolment tasks moving by following up with students and institutions.
• Use all available communication tools, including email, phone, SMS, CRM tasks, and similar features.
• Present information clearly to students, clients, and other stakeholders as needed.
• Provide regular progress updates, challenges, and support needs to the line manager.

Requirements

• Bachelor’s degree level education, or an equivalent qualification.
• Strong spoken and written English skills.
• Background in a sales-oriented environment with responsibility for meeting individual and team targets.
• Understanding of education institutions, admissions processes, immigration requirements, and international operations.
• Excellent communication skills for working with students, parents, institution representatives, and colleagues.
• Strong planning and organisation abilities with the capacity to handle several priorities at once.
• A customer-first mindset and commitment to excellent service.
• Good relationship-building and relationship-management capabilities.
• Ability to work well in a team and contribute positively to shared goals.
• Strong problem-solving ability, including proactive issue identification and analysis.
• Good judgement and integrity when making decisions in the organisation’s best interests.
• Solid IT proficiency, including Microsoft Office and CRM platforms.
• Prior experience using a CRM system.
• Previous exposure to education counselling.
• Work or study experience in a relevant destination country.

Additional Information

The role requires consistent professionalism, high accountability, and careful use of CRM-based communication and tracking tools. The position also involves collaboration across placement, IELTS, operations, marketing, and institution-facing teams, along with participation in promotional events and relationship-building activities.