E-Commerce Sales Support Specialist

About the Role

TalentPop App is hiring an E-Commerce Sales Support Specialist to help online brands create stronger customer experiences that lead to better retention and more sales. In this position, you will support shoppers through their buying journey, assist with cart recovery, and guide customers toward products and offers that match their needs.

This opportunity is ideal for someone who enjoys sales-focused customer conversations, works well in an e-commerce setting, and is comfortable turning everyday interactions into revenue opportunities.

Application Instructions

To have your application considered, you must complete the role selection and code entry exactly as instructed. Choose “Brand Concierge” as the position, and enter the application code EXS. The notice also mentions using the code BCS to speed up review, so make sure the application details are entered carefully.

Key Responsibilities

• Handle customer conversations by chat, email, phone, and SMS to answer questions about products, orders, and returns while keeping the interaction warm and sales-focused.
• Spot opportunities to increase revenue through upselling, cross-selling, product bundles, and subscription recovery.
• Support recovery efforts such as abandoned cart outreach, customer win-back messages, and post-purchase follow-up.
• Resolve order-related issues promptly and accurately so customer concerns are turned into positive outcomes.
• Maintain the brand’s voice, standards, and values across every customer interaction.
• Monitor customer conversations and communicate useful patterns or insights to internal teams to improve engagement and sales performance.

What You Need

• At least 1 year of remote or online sales and customer support experience.
• Previous experience in e-commerce is required, especially with upselling, cross-selling, abandoned cart support, subscription recovery, or post-purchase service.
• Excellent persuasive communication skills and the ability to build rapport, influence decisions, and close opportunities.
• At least 1 year of customer service experience through phone, email, or chat.
• Exposure to Shopify, Gorgias, Zendesk, CRM systems, or similar customer engagement tools is an advantage.
• A self-driven, target-oriented mindset suited to a fast-moving remote work environment.

Technical Setup Required

• Personal computer or laptop with an i5 processor or better.
• Reliable internet with minimum upload and download speeds of 25 Mbps.
• Quiet, professional workspace suitable for calls.

Benefits and Work Environment

• Commission-based earning potential along with annual performance-linked raises.
• Paid time off.
• HMO coverage or a monthly health stipend.
• Performance bonuses and recognition rewards for strong performers.
• Permanent work-from-home arrangement.
• Friendly, supportive team culture with room to grow.

Additional Information

This is a remote full-time position based in Mandeville, Manchester, Jamaica. The role is centered on helping e-commerce brands improve customer satisfaction, drive conversions, and strengthen retention through high-quality support and sales engagement.