E-Commerce Sales Support Specialist

Role Overview

Join TalentPop App as an E-Commerce Sales Support Specialist and become the vital link between e-commerce brands and their customers. In this role, you will guide customers through their shopping experience by assisting with inquiries, recovering abandoned carts, and helping discover products tailored to their needs.

Key Responsibilities

• Engage with customers across multiple channels including chat, email, phone, and SMS, providing helpful product, order, and returns support while encouraging sales.
• Identify and act on prospects for upselling, cross-selling, bundling, and subscription recovery to boost sales and increase customer loyalty.
• Follow up on abandoned carts, win back previous customers, and maintain post-purchase communication to maximize sales opportunities.
• Handle order-related concerns swiftly and effectively, converting challenges into positive customer experiences.
• Maintain brand consistency by upholding its identity, values, and tone in every customer interaction.
• Collect and communicate customer feedback and trends internally to improve sales approaches and customer engagement.

Required Qualifications and Experience

• Minimum one year of demonstrated online or remote sales and customer support experience.
• Prior experience in e-commerce environments, familiar with upselling, cross-selling, subscription management, abandoned cart recovery, or customer post-purchase support.
• Excellent communication skills with a persuasive style and the ability to build strong relationships leading to successful conversions.
• At least one year of customer service experience via phone, email, or chat; e-commerce sales experience is highly advantageous.
• Familiarity with tools such as Shopify, Gorgias, Zendesk, CRM systems, or customer engagement platforms is beneficial.
• Self-driven and target-focused with the ability to excel in a dynamic remote work setting.

Technical and Workplace Requirements

• Personal computer or laptop equipped with an Intel i5 processor or higher.
• Reliable internet connection offering upload and download speeds of 25 Mbps or greater.
• Quiet and professional environment suitable for phone calls.

Benefits and Perks

• Opportunity to earn commissions alongside annual raises based on performance.
• Paid time off for rest and rejuvenation.
• Access to HMO health insurance or a monthly stipend dedicated to health needs.
• Additional bonuses recognizing high performers.
• Fully remote work arrangement ensuring no commute.
• A collaborative and encouraging team culture with genuine advancement prospects.

Additional Application Instructions

Please note, to fast-track your application review, select the "Brand Concierge" position when applying and enter the application code "EXS" as required. This helps prioritize your application within the recruitment process.

If you are ready to assist leading e-commerce brands in delivering outstanding customer service and driving sales success, apply now to join TalentPop App as an E-Commerce Sales Support Specialist.