E-commerce Officer - Food & Frozen Goods

Position Summary

The E-commerce Officer for Food & Frozen Goods manages all aspects of digital operations related to our food products. This includes maintaining accurate and compliant product catalogs, ensuring real-time inventory alignment with online stock, and overseeing the entire cold-chain logistics process to guarantee safe delivery of perishable goods.

Main Duties

• Ensure all product listings comply with regulatory standards, presenting detailed information such as ingredient disclosure, allergen warnings, nutritional facts, and storage requirements.
• Handle complex pricing models including weight-based pricing, bulk wholesale packs, and institutional packaging sizes.
• Regularly update and verify product visuals to reflect any packaging changes accurately on the e-store.
• Manage the seamless flow of online orders to cold storage facilities, prioritizing dispatch based on delivery timings and locations.
• Collaborate with refrigerated third-party logistics providers to maintain strict temperature-controlled transport compliance.
• Minimize shipment times to avoid spoilage, with contingency plans in place for potential delays.
• Track inventory levels closely to avoid selling out-of-stock items and implement FIFO principles online to clear batches nearing expiration.
• Set automated notifications for low stock on high-demand items.
• Plan and execute digital marketing campaigns such as flash sales and seasonal offers aligned with consumer buying patterns.
• Provide data-driven demand forecasts to the production team based on sales trends.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Supply Chain, Food Science, or a related discipline.
• 2 to 4 years of experience in e-commerce operations, including at least one year within Food & Beverage, FMCG, or perishable goods industries.
• Technical knowledge of e-commerce platforms like Shopify or Magento and ERP inventory management systems such as SAP or Oracle.
• Understanding of cold-chain logistics, food safety standards (basic HACCP knowledge advantageous), and last-mile delivery processes.
• Advanced proficiency in Microsoft Excel for managing bulk data related to product variants, expiration, and stock synchronization.