Job description

About Us

Avenir Collective is dedicated to shaping the future of beauty, personal care, and lifestyle brands by developing a consumer brand platform that emphasizes trusted products, sustainable growth, and meaningful value. We are seeking enthusiastic individuals passionate about brand development, problem-solving, and collaboration in a driven team environment.

Role Overview

As an E-commerce Executive, you will be integral to supporting the daily operations and continual advancement of our direct-to-consumer brands. Your primary responsibilities will include executing customer relationship management (CRM) activities, managing Shopify storefronts, and ensuring precise e-commerce reporting. This will enable the broader Ecommerce team to concentrate on strategic growth initiatives.

You will report directly to the Head of Ecommerce and coordinate closely with the Ecommerce Manager, brand team, and external agency partners. This position entails managing recurring, hands-on tasks that keep ecommerce operations functioning smoothly, with opportunities to expand into wider trading and optimization duties over time.

Working Arrangements

Full-time contract position with fully remote work flexibility.
40 hours per week from 9 am to 6 pm BST including a one-hour lunch break.

Key Responsibilities

Create, schedule, and quality-check Klaviyo email campaigns and automated workflows across various brands and markets aimed at enhancing customer engagement, retention, and sales.
Assist with customer segmentation, personalization, and list management to guarantee campaigns target the appropriate audiences.
Update and maintain Shopify stores, including product pages, content, pricing, imagery, collections, site navigation, and seasonal adjustments to provide a superior customer shopping experience.
Support subscription plans and loyalty program operations to boost customer retention and lifetime value.
Generate and maintain ecommerce dashboards measuring metrics like Return on Ad Spend (ROAS), Return on Investment (ROI), Customer Acquisition Cost (CAC), and Lifetime Value (LTV) to facilitate informed trading decisions.
Observe website performance, user behavior, and competitor actions to identify and suggest optimization and conversion improvements.
Manage daily communications and project coordination with external agencies, including briefing, timeline management, and ensuring completion of deliverables.
Offer administrative and project support across various ecommerce projects as the team and brand portfolio expand.

Candidate Profile

Proven experience in Klaviyo or equivalent email service providers, capable of creating campaigns, automated flows, and customer segmentation.
Familiarity with Shopify platform including updating product information, collections, blogs, and general content.
Strong analytical capability with comprehension of key ecommerce performance indicators such as ROAS, ROI, CAC, and LTV.
Knowledge of ecommerce analytics and behavioral tools like Google Analytics 4 (GA4) and Microsoft Clarity is a plus.
Understanding of ecommerce optimization techniques including customer journey mapping, user experience improvements, conversion drivers, and basic principles of A/B testing.
Experience with subscription services or loyalty program management is favorable.
Able to prioritize multiple tasks, work collaboratively with diverse teams, and coordinate with external partners.
Self-motivated, detail-focused, eager to learn, and capable of taking responsibility in a dynamic start-up setting.
Experience with graphic design tools such as Photoshop or Figma is advantageous but not essential.

Equal Opportunity Statement

Avenir Collective is committed to being a disability-inclusive employer registered in the UK. Candidates with disabilities who meet the role’s criteria are encouraged to apply and will be supported throughout the interview process. We value diversity and strive to foster an inclusive workplace where all employees and applicants can thrive.

E-commerce Executive