Duty Supervisor (Souq7)

Job Summary

The Duty Supervisor for Souq7 is accountable for managing day-to-day site activity throughout the assigned shift, with a focus on maintaining a safe, tidy, well-organized, and welcoming setting for visitors, tenants, contractors, and employees. This position supports the Operations Manager by coordinating frontline teams and working closely with security, facilities, cleaning, maintenance, and tenant-facing functions to keep service standards and operating procedures consistently in place across the site.

As the on-site lead during the shift, the Duty Supervisor is expected to handle operational concerns, visitor and tenant issues, safety-related matters, and routine service needs in a professional and timely manner.

Key Responsibilities

• Oversee and coordinate daily operations on site during assigned shifts, making sure work is completed efficiently and in line with company processes.
• Direct, support, and assign tasks to frontline staff and service providers, including security, cleaning, guest services, and similar teams, to maintain strong service quality and site appearance.
• Carry out routine inspections to confirm that safety, housekeeping, maintenance, and operational expectations are being met in public spaces, facilities, tenant fronts, and shared areas.
• Track safety and security issues on site and work with the Security Team to respond quickly to incidents, emergencies, complaints, and other safety concerns.
• Partner with maintenance and facilities teams to ensure equipment, utilities, services, and common areas are operating properly and that any problems are addressed without delay.
• Serve as the first on-site contact for tenant and visitor queries during the shift, resolving issues directly where possible or escalating them to the appropriate team.
• Follow health and safety rules, site procedures, and regulatory obligations, while also supporting emergency drills, awareness activities, and related training when required.
• Draft and keep accurate shift handover notes, incident records, daily logs, and other documentation needed for management updates and smooth transition between shifts.
• Work with cleaning and housekeeping contractors to maintain high cleanliness standards throughout Souq7, including restrooms, walkways, public zones, and tenant-facing spaces.
• Assist with crowd control, visitor movement, and event-related operations in coordination with internal teams, tenants, contractors, and service providers.
• Observe service delivery and operational performance during shifts, identify improvement opportunities, and implement corrective steps where necessary.
• Help onboard, train, and guide new frontline employees to encourage a customer-centric, safety-aware, and professional workplace culture.
• Keep track of operational supplies and communicate replenishment or purchasing needs to the Operations Manager in a timely manner.
• Support incident reviews and follow-up actions by coordinating with the relevant stakeholders and applying lessons learned where appropriate.

Requirements

• A bachelor’s degree in Business Administration, Public Administration, Hospitality Management, Tourism Management, or a related discipline.
• At least 2 to 3 years of experience in operations, facilities, retail, hospitality, customer service, or another similar supervisory position.
• Prior exposure to shopping malls, mixed-use developments, hospitality settings, souq-style environments, or customer service operations is preferred.
• Strong leadership abilities, along with effective problem-solving and decision-making skills.
• Good communication and coordination skills, with the ability to manage several tasks at once.
• Working knowledge of Microsoft Office and report writing.
• Strong spoken and written English and Arabic.
• Willingness to work flexible shifts, including evenings, weekends, and public holidays when needed.
• Comfort working in a fast-moving field environment and coordinating with tenants, contractors, service providers, and internal teams.
• Experience in souq-style, retail, mall, hospitality, or open-market operations is an added advantage.
• Familiarity with tenant operations, visitor services, facility operations, and service provider coordination is preferred.
• Certification in First Aid, Fire Safety, Fire Marshal, or similar safety training is beneficial.
• Experience with property management, incident reporting, or mobile-based operational systems is preferred.
• Personal qualities should include being customer-oriented, approachable, calm under pressure, dependable, punctual, organized, detail-focused, proactive, and a strong team player who can also work independently.

Reporting Line

The Duty Supervisor for Souq7 reports to the Operations Manager and collaborates closely with maintenance, security, cleaning, tenant relations, contractors, service providers, and other relevant internal departments.

Additional Information

This is a full-time, on-site position based in Saudi Arabia. The role may require working evenings, weekends, and public holidays depending on operational needs.