Duty Manager - Rotorua Lakeside Hotels

About the Role and Organization

Novotel & Ibis Rotorua Lakeside, located in Rotorua, New Zealand, combines business and leisure hospitality to create memorable guest experiences. As part of Accor, a global hospitality leader, these hotels pride themselves on genuine service through dedicated teamwork and heartfelt hospitality.

We are seeking a proactive and experienced Duty Manager to join the Front Office leadership team. This role requires someone who thrives in a lively hospitality setting, leads by example, and passionately ensures exceptional guest satisfaction while supporting and developing the team.

Key Responsibilities

• Lead and oversee hotel operations during assigned shifts for uninterrupted guest services.
• Motivate and support the Front Office team in delivering top-notch customer care.
• Serve as the primary contact for guest inquiries, requests, and feedback, handling all matters professionally and efficiently.
• Maintain high standards in service quality, presentation, and operational procedures throughout the hotel.
• Collaborate closely with departments including Housekeeping, Food & Beverage, and Maintenance to ensure smooth coordination.
• Supervise safety, security protocols, and regulatory compliance.
• Assist in training and coaching team members to foster their growth and effectiveness.
• Contribute to meeting goals related to occupancy, revenue, and overall guest satisfaction.

Preferred Qualifications and Skills

• Previous experience in roles such as Duty Manager, Assistant Manager, or Front Office leadership is highly desirable.
• Strong enthusiasm for outstanding customer service.
• Excellent communication and interpersonal capabilities.
• Organizational strength and problem-solving aptitude.
• Confident decision-making and leadership skills.
• Willingness to work flexible hours on a rotating schedule, including evenings, weekends, and public holidays.
• Holding or ability to obtain a New Zealand Manager’s Certificate is a plus.
• Current First Aid Certificate is advantageous.

Additional Information

• Joining Accor provides access to a global hospitality network with career advancement opportunities.
• Employees benefit from worldwide accommodation and dining discounts via the Heartist® program.
• The work environment is inclusive and supportive with an emphasis on valuing employee contributions.
• Ongoing learning and professional growth opportunities are fostered.
• Worksite is one of Rotorua’s premier lakeside hotels.

Diversity and Inclusion Commitment

Accor is dedicated to diversity and inclusion, actively seeking to recruit and support diverse talents. Reasonable accommodations during recruitment processes can be requested to ensure accessibility.