Duty Manager - Margate Premier Inn

Overview

We are looking to hire a Duty Manager for our Premier Inn located in Margate. This is an active, hands-on role requiring 37.5 hours per week with shifts covering evenings, weekends, and busy guest periods. The position pays up to A313.86 per hour and offers a permanent contract with guaranteed hours, excluding zero-hours contracts. The role is based at Station Green, Station Road, Margate, Kent, CT9 5AF.

Role Responsibilities

As Duty Manager, you will provide leadership during your shift by overseeing operations across multiple departments including reception, housekeeping, and the restaurant, ensuring an excellent guest experience and supporting your team. Your duties include:

• Leading shifts and conducting clear pre-shift briefings
• Coaching and supporting team members throughout the day
• Assisting guests with inquiries and resolving issues promptly
• Offering hands-on support to various teams to maintain smooth operations
• Identifying and addressing potential problems early
• Maintaining guest safety and hotel operational standards
• Collaborating closely with the Hotel Manager and leadership team

This is not a passive supervisory position; active participation on the floor is essential.

Candidate Requirements

You don't need prior hotel experience to qualify. Candidates with backgrounds in retail, supermarkets, restaurants, pubs, leisure, healthcare, or customer service are welcome, especially those who have previously held roles such as Team Leader, Supervisor, Shift Manager, or Assistant Manager in customer-facing environments. Essential qualities include confidence in decision-making, a passion for assisting others, and composure under pressure.

Benefits and Growth Opportunities

• Permanent employment with guaranteed hours
• Comprehensive training and ongoing support from the start
• A defined career pathway with promotional prospects, including progression to Hotel Manager
• Whitbread Benefits Card providing up to 60% discount on Premier Inn stays
• Company pension scheme and Save As You Earn program
• Access to discounts on shopping, travel, cinema, supermarkets and more

Inclusivity Statement

We embrace diversity and inclusivity, encouraging applicants from all backgrounds and situations. We particularly invite applications from under-represented groups including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community. Workplace adjustments and flexible working arrangements will be supported where feasible.

Why Consider This Role?

• If you thrive in busy environments and enjoy collaborative work
• If you lead by example and stay calm under pressure
• If you take initiative and prefer dynamic, varied work days

If these attributes describe you, we encourage you to apply and join a company where your career can progress steadily.