Duty Manager - Food & Beverage

About Radisson Hotel Group

Radisson Hotel Group stands as one of the world's foremost hospitality groups, featuring ten unique hotel brands and operating over 1,500 hotels across more than 95 countries. The group's core brand promise, 'Every Moment Matters', is exemplified through its signature 'Yes I Can!' customer service philosophy.

At Radisson, people play a pivotal role in business success and growth. Our team members, known as Moment Makers, collectively embody a culture that enables everyone to excel daily, everywhere, and every time, ensuring that every moment truly counts.

Job Purpose

The Duty Manager will oversee the daily operations of the hotel's restaurant and bar, ensuring excellent guest experiences, driving revenue, maintaining compliance standards, and inspiring a high-performing team aligned with Radisson RED Auckland's benchmarks.

Key Stakeholders

• Hotel Owners
• Employees
• Guests
• General Manager
• Vendors

Success Metrics

• Achieving guest satisfaction scores of 90% or higher
• Attainment of revenue and labor cost targets
• Keeping food and beverage expenses within planned budgets
• Maintaining compliance with brand audit standards
• Fostering strong employee engagement
• Adherence to health, safety, and licensing regulations

Responsibilities

• Lead, mentor, and develop the restaurant and bar team to ensure top performance
• Create staff rosters and manage team performance evaluations
• Manage day-to-day restaurant and bar activities to guarantee smooth operations
• Supervise bar functions, including inventory control and order placements
• Ensure the delivery of quality service consistent with brand standards
• Coordinate efforts with kitchen and event teams to optimize service
• Oversee financial controls related to labor, food, and beverage expenses
• Conduct stocktakes and identify revenue enhancement opportunities
• Ensure compliance with New Zealand food safety laws, liquor licensing, and workplace health and safety regulations

Qualifications & Experience

• Three to five years of leadership experience in hotel food and beverage operations
• Possession of LCQ (Licensed Controller Qualification) and Manager’s Certificate
• Exceptional leadership abilities and communication skills
• Experience working with Opera Cloud, POS systems, and Oracle is advantageous
• Willingness to work flexible shifts including weekends and public holidays

Additional Information

Joining Radisson Hotel Group means being part of a team dedicated to creating outstanding hospitality experiences. The organization prioritizes employee development, fosters an inclusive and supportive work environment, and encourages each member’s drive and innovation.

Employees gain access to global and local benefits, including exclusive hotel rates worldwide and country-specific perks. The group embraces diversity and inclusion through various initiatives and Employee Resource Groups.

Radisson Hotel Group values applicants from all backgrounds and ability levels and provides accommodations during the application process where needed. Note that sponsorship for this role is not offered.