Driver Examiner 1-FT- Stratford

Role overview

This full-time onsite role is based in Stratford, Ontario, and focuses on assessing driver competence and delivering licensing support services in a fair, professional, and candidate-friendly setting.

What you will do

• Carry out road tests for G2 and G licence applicants.
• Where qualified and needed, assess M2, M, and controlled class (ABZ) applicants as well.
• Review test outcomes, explain licence details, and help resolve licensing-related issues.
• Support customers with questions about Driver Examination services.
• Help ensure examinations are conducted fairly and in a way that allows applicants to perform at their best.
• Deliver strong customer service throughout all Driver Examination interactions.
• Answer questions about licensing, applicant status, retest steps, and licence classes.
• Verify each candidate’s identity by confirming their full name and date of birth aloud.
• Assess driving performance during road tests, including vehicle handling, awareness of traffic rules, response to pressure, safe driving habits, and overall control.
• Explain test results and point out errors and areas where improvement is needed.
• Complete evaluation documents for road test assessments.
• Travel to designated points to provide testing and licensing services when required.
• For M2, M, and controlled class testing, observe and evaluate riding behaviour, vehicle control, and skill level.
• Conduct road tests for applicants with special needs or disabilities.
• Follow all operational rules, including health and safety, environmental, drug and alcohol, and quality requirements.
• Protect Ministry and operational confidentiality at all times.
• Carry out other duties related to the role as needed.

Health, safety, and workplace expectations

• Help maintain a safe, healthy, and sustainable workplace at DriveTest centres and travel points.
• Use required equipment, materials, and protective devices properly.
• Stay informed about updates to laws, regulations, company policies, and procedures.
• Report unsafe conditions promptly.
• Follow the duties of workers under Part III, Section 27 of the OHSA.

Additional duties and training

• Comply with Serco Canada Inc. policies and procedures.
• Take on other assigned tasks, including special projects.
• Participate in any security measures required by Serco.
• Complete IDEC testing and both initial and ongoing training for the road test categories you are qualified to examine.

What you need

• Minimum education of a GED or high school diploma.
• A valid Ontario Class G driver’s licence.
• At least 4 years of driving experience, verified through the “date first licenced” on the Ontario licence.
• If applicable, a valid Class M and/or controlled class driver’s licence.
• No more than 4 demerit points and 3 violations at any time during employment.
• Preferred familiarity with the DriveTest program, related legislation, regulations, and government/company policies.
• Intermediate computer skills.
• At least 2 years of experience demonstrating strong customer service.

Competencies and abilities

• Strong customer service and de-escalation skills for complex or difficult situations.
• Ability to juggle multiple tasks effectively.
• Comfort handling sensitive personal information responsibly.
• Working knowledge of the Highway Traffic Act, relevant regulations, and related policies to guide applicants accurately.
• Sound judgement and confident decision-making.
• Ability to manage your own schedule within assigned working hours.
• Understanding of driving behaviour, hazard awareness, accident avoidance, and road test standards.
• Ability to observe, assess, and compare candidate performance consistently and accurately.
• Capacity to identify dangerous situations quickly and interpret information efficiently.
• Ability to explain test expectations clearly and provide feedback in a way that suits the audience and situation.
• Open to change and supportive of improvements that strengthen organizational effectiveness.
• Thorough, reliable, and able to produce accurate work.
• Ability to make timely decisions in challenging situations.
• Good stress tolerance and self-control when faced with pressure, hostility, or provocation.
• Dependable, trustworthy, and professionally credible.

Working conditions

• Mental effort is moderate for more than 4 hours per day, or high for 2 to 4 hours per day.
• Physical effort is moderate for 2 to 4 hours per day.
• There may be exposure to unpleasant conditions.
• There is a minor risk of injury, harm, or illness.
• Work may involve weather-related exposure and vehicle-related exposure.

About the employer

Serco Canada Inc. operates across more than 100 sites and supports clients in Defence, Citizen Services, and Transportation. The organization helps public and commercial partners deliver essential services more effectively while improving the experience of the people they serve. The company emphasizes that every contribution matters and that employees can make a meaningful impact in their work.

Pay and benefits

The role offers a competitive compensation package that may include performance-based incentives and benefits designed to support well-being and work-life balance. Exact pay is not stated in the posting. Availability of rewards and benefits may depend on contract type, location, hire date, and applicable collective bargaining agreements. Additional compensation such as annual bonuses or long-term incentives may be available for eligible positions.

Important notes

This is a Canada-based existing vacancy unless otherwise noted in the job details. Applications are to be submitted through the employer’s own career site. If there are concerns about posting compliance, the employer provides a dedicated email contact. Applicable federal, provincial, and local leave laws apply.