Doorman

About Rixos Hotels Gulf

The prestigious Rixos Gulf Hotel Doha offers a distinctive lifestyle featuring luxurious amenities, warm hospitality, vibrant entertainment shows, and exclusive all-inclusive food and beverage options. The hotel consists of 378 elegantly designed guest rooms, providing a dream bedding experience and a lavish atmosphere. We invite you to join our enthusiastic and energetic team as a Doorman in the Front Office, contributing to your professional growth with us.

Job Description and Expectations

• Maintain quality standards by achieving audit results of 95% or higher through regular documented training sessions.
• Strive to attain the highest level of guest satisfaction as measured by the TRUST YOU platform.
• Present a smart, well-groomed, friendly, and cheerful demeanor while consistently demonstrating Rixos' highest hospitality standards.
• Monitor hotel status including occupancy, scheduled functions, groups, and VIP guests.
• Exhibit utmost cooperation and respect within the team and across other departments.
• Stay informed about daily hotel activities and possess comprehensive knowledge of all hotel services and facilities.
• Use strong interpersonal and communication skills to motivate and guide the team; promote sound financial and business decisions; embody honesty and integrity; lead by example.
• Foster mutual trust, respect, and teamwork among colleagues.
• Guarantee service delivery meets or exceeds required standards.
• Greet all arriving and departing guests warmly by promptly opening hotel doors and expressing sincere welcome and gratitude.
• Efficiently and safely handle all guests' luggage, managing the luggage store in accordance with safety and security protocols.
• Ensure every piece of luggage is tagged with a baggage claim ticket.
• Organize, supervise, and manage the delivery and collection of luggage, coordinating swift and effective parking of vehicles, especially during major events.
• Park guests’ and visitors’ cars in designated hotel parking spaces.
• Address and resolve guest complaints or requests promptly by coordinating with relevant departments for immediate follow-up.

Qualifications and Additional Information

• A high school diploma or equivalent qualification is preferred.
• Applicants should have between 2 to 5 years of experience.
• Professional appearance is required, including being well-groomed, appropriately attired, punctual, and reliable.
• Previous experience in hospitality roles such as concierge, reception, or customer service is advantageous.