District Manager - GTA/Southwestern Ontario

Role Overview

Knix is seeking a District Manager to oversee a portfolio of retail stores across the GTA and Southwestern Ontario. This role is responsible for driving store performance, strengthening team culture, and delivering an outstanding customer experience across multiple locations. Reporting to the Director of Retail Operations, you will help scale operational excellence and support business growth in a fast-expanding retail environment.

What You Bring

• You lead with empathy, build trust quickly, and bring out strong performance in others.
• You are motivated by results and know how to improve sales, manage controllable KPIs, and keep expenses in check.
• You enjoy building systems, coaching teams, and improving what already works.
• You take ownership, move quickly, and make decisions using data and practical judgment.
• You naturally think from the customer’s perspective and can turn that into a consistent retail experience across stores.
• You collaborate well across functions, communicate clearly, and align people at different levels.
• You stay steady through change and pressure while staying focused on priorities.

Key Responsibilities

• Oversee operational standards, visual merchandising execution, and overall brand presentation across all stores in your district.
• Introduce tools and processes that improve efficiency, consistency, and store execution.
• Promote a culture of accountability, safety, and ongoing improvement.
• Manage scheduling and payroll efficiently while using performance data to improve sales and profitability.
• Work with Store Managers to build and deliver business plans tied to KPIs and company objectives.
• Spot opportunities to grow conversion, ATV, and other important retail metrics.
• Lead, coach, and develop Store Managers so they can run high-performing teams.
• Support hiring, onboarding, and broader talent development across the district.
• Help create a values-based culture centered on inclusion, integrity, and strong execution.
• Ensure customer experience standards remain consistent across every store.
• Use customer feedback and insights to improve loyalty, retention, and store strategy.
• Support community involvement and grassroots marketing initiatives.

Qualifications

• At least 2 years of multi-unit retail leadership experience, preferably in apparel, lifestyle, or customer-focused businesses.
• A demonstrated history of guiding high-performing teams and achieving strong financial outcomes.
• Experience handling P&L responsibility, labor planning, and retail operations at scale.
• Strong analytical, organizational, and communication abilities.
• Willingness to travel regularly between stores in the assigned region.
• Interest in Knix’s mission and a commitment to inclusive leadership.

Compensation & Care

The expected compensation for this role is $98,000 to $120,000 per year. Knix explains that pay transparency is important to them, and the posted rate reflects skill development, with higher rates available for greater proficiency and deeper knowledge.

For permanent full-time employees, Knix covers 100% of premiums for extended health and dental coverage starting on day one. Team members also receive access to mental health support through an Employee Assistance Program with Dialogue, including virtual coaching, therapy, and counseling.

Eligible permanent full-time employees can receive paid parental leave that tops up salary to 80%. The company also offers RRSP matching for permanent full-time staff and a 50% employee discount on Knix products.

AI and Hiring Approach

Knix may use AI tools to help screen and assess applications, such as reviewing resumes or supporting application analysis. These tools are used to assist recruitment, while final decisions remain with people. The company emphasizes a human-led hiring process and does not replace judgment with technology.

Knix says it uses an inclusive and equitable interview approach and provides the same interview experience to every candidate. The company is an equal opportunity employer that values diverse and intersecting identities, welcomes applicants from all backgrounds, and is committed to reasonable accommodations for candidates who need support during the application process.