Distribution Support Executive (1 Year Contract)

About the Company

FWD Group is a life and health insurance business operating across Asia, serving more than 38 million customers in 10 markets, including BRI Life in Indonesia. Founded in 2013, it takes a technology-driven, customer-first approach to make insurance products easier to understand and simpler to use. The group is listed on the Hong Kong Stock Exchange under stock code 1828.

In Singapore, the business focuses on using technology to provide convenient, relevant insurance solutions through both a direct-to-consumer platform and a network of preferred financial advisory firms. The goal is to offer insurance that feels straightforward, dependable and easy to access.

This role is offered on a 1-year contract basis in Singapore.

Role Purpose

The Life Business team is looking for a well-organized and detail-focused Distribution Support Executive to help manage daily distribution operations. The position covers agent record maintenance, commission and incentive handling, system testing, and support for onboarding new distribution firms. The role also involves close coordination with colleagues in Sales, Compliance, Finance and Operations, along with external partners, to keep processes running smoothly and in line with regulatory and internal standards.

Key Responsibilities

Daily work in this role includes managing distribution administration, payments, reporting and partner support. You will maintain agent records, support operational requests, and help with system and onboarding activities.

Additional Responsibilities

The position also includes support for new launches, system changes and urgent operational tasks as needed.

Qualifications

A diploma in any field is required. Candidates should have 1 to 2 years of relevant experience in insurance operations, distribution support or administrative work.

Knowledge and Skills

Applicants should understand life insurance distribution processes across IFA, bancassurance and broker channels. Strong attention to detail, solid administrative ability, and the capacity to juggle several priorities in a busy environment are important. Good communication and interpersonal skills are also needed, along with familiarity with systems and tools such as AS400 and Jira. The ideal candidate should be self-driven, proactive and comfortable working independently with limited oversight.

Core Duties

• Maintain agent records by handling creations, terminations, suspensions, promotions and other code updates.
• Process proxy requests and ensure agent information is updated promptly and accurately in the required systems.
• Prepare and send commission, incentive and operational reports.
• Calculate and process commission and incentive payouts within required timelines.
• Respond to daily email queries related to distribution matters and assist with whitelisting requests.

Exposure Areas

• Assist with testing for new product launches, new firm onboarding and system maintenance work.
• Support onboarding of new distribution firms, including coordination of agreements and product due diligence documents.
• Help prepare for product and rider launches together with internal stakeholders.
• Provide operational support for urgent initiatives, clean-up exercises and review activities assigned by the manager.

Working Arrangements

This is a full-time onsite position based in Singapore.

Contract Information

The role is for a 1-year contract.