Dispatcher, Operations (Part-Time)

Role overview

The Chicago Cubs are hiring a part-time Dispatcher for the Security Operations team at Wrigley Field Campus in Chicago, IL. This role supports day-to-day and event-day operations by serving as the main internal point of contact for issues, requests, and incidents affecting associates, tenants, contractors, vendors, and guests. The position reports to the Supervisor, Joint Operations Center and is classified as nonexempt. Starting pay is $19.00 per hour USD.

About the organization

The organization operates as a multi-brand sports and entertainment business centered on Cubs baseball and live events. The club emphasizes collaboration, inclusion, and delivering memorable experiences for fans, the community, and team members. Associates are expected to work primarily in the office. The Chicago Cubs franchise has a long-standing history in Major League Baseball, with Wrigley Field serving as its home since 1916.

Key duties

In this position, you will be the first contact for reporting operational concerns and will direct information to the correct team for action. You will handle emergency and routine reports through phone, radio, email, and other software tools, making sure the details captured are complete and accurate. You will also monitor incoming communication channels and external sources for information relevant to activity on campus.

On major event days, the role expands to coordinating responses across frontline staff, supervisors, managers, and outside vendors. You will prioritize requests, apply established procedures, use judgment when needed, and ensure issues are assigned, tracked, followed up, escalated, and documented properly. You will also work with weather and incident management systems, understand campus policies and layout, and respond to guest text messages in a professional and timely manner.

What success in this role looks like

The dispatcher is expected to communicate clearly, stay calm under pressure, and maintain a service-focused mindset while working independently or as part of a team. The job also involves identifying process gaps and suggesting improvements to systems, workflows, and communication methods.

Working conditions

This role requires availability for nontraditional schedules, including evenings, weekends, and holidays, depending on event needs. The posting also notes that compensation may vary based on a candidate’s relevant skills and experience within the stated range. As part of the team, employees may receive access to discounted meals on game days, off-site parking and shuttle transportation on night and weekend game days, special events, professional development opportunities, recognition programs, facility access, and no-cost uniforms.

Equal opportunity

The Chicago Cubs and affiliated entities state that they value diversity and operate as an equal opportunity employer. They consider all qualified applicants without discrimination based on protected characteristics.

Additional information

This posting includes the expected compensation for the role at the time it was published. Applicants may receive confirmation and follow-up communications by email regarding the status of their application. Resumes may be retained for future interview consideration.