Dispatch Manager for FMCG Company (Cold Chain Experience)

About the Company

SG Oasis is a leading premium bakery and patisserie brand in India.

Role Overview

The Dispatch Manager will oversee order processing, packaging, coordination, routing, and dispatch operations for food products in a cold-chain environment. The position requires strong control over quality, hygiene, manpower, and vendor coordination to ensure all orders are executed within the required turnaround time.

Key Responsibilities

• Manage incoming orders and ensure smooth order execution.
• Coordinate closely with kitchen and bakery teams for dispatch planning.
• Handle a wide range of food categories, including bakery and other prepared food items.
• Oversee packaging activities and ensure the right packing material is arranged based on order needs.
• Supervise shift operations and manage manpower effectively.
• Ensure all orders are segregated correctly according to their destinations and requirements.
• Plan delivery locations, routes, and vehicle allocation efficiently.
• Maintain complete dispatch-related documentation and records.
• Ensure cleanliness, hygiene, and personal grooming standards are followed by all team members.
• Keep order handling aligned with quality standards at every stage.
• Receive and process orders through the company’s software system.
• Prepare order sheets and dispatch sheets accurately.
• Allocate manpower based on the volume and nature of orders.
• Implement FIFO practices to reduce quality issues and avoid stock mismanagement.
• Monitor proper usage of vegetables and other food items across bakery, hot kitchen, and commissary operations.
• Create labels and arrange printing as per operational requirements.
• Ensure packed material is maintained at the required temperature range of -18°C to 4°C, depending on the product specification.
• Arrange dispatches to the assigned locations on time.
• Make sure all tasks are completed within the defined TAT.
• Prepare shift-end reports and share them with all relevant departments before closing.
• Ensure all labor and warehouse activities follow hygiene standards.
• Coordinate with vendors and manage vendor-related follow-ups.

Candidate Profile

The ideal candidate should bring 6 to 11 years of experience in dispatch and logistics management. Prior exposure to the food industry, restaurants, or hotels is preferred, along with working knowledge of both perishable and non-perishable items.

Application Contact

Interested candidates can share their resume with Nita Nalawade at nitanalawadeoasis@gmail.com.