Director, Patient Access & Reimbursement

Role overview

This is a field-facing leadership position in the rare disease space, centered on helping patients gain timely access to important therapies. You will oversee a national team that works through reimbursement complexity, removes access barriers, and supports patients, caregivers, and provider offices with practical guidance. The role also requires close partnership with commercial, medical, and patient services functions to keep the full patient journey aligned and effective.

The opportunity is based in the United States and is listed on behalf of a partner employer, which handles all applications and follow-up steps.

What you will do

• Direct and support a nationwide team of Patient Access Liaisons, setting clear expectations, building capability, and keeping the group aligned with business objectives.
• Establish success measures, review performance regularly, and share updates on team effectiveness and access results with leadership.
• Spot reimbursement and access patterns, then work across functions to remove obstacles and strengthen patient access pathways.
• Make sure patient access information is entered and maintained accurately in CRM and patient relationship systems.
• Run recurring operating meetings, including weekly team touchpoints and coordination sessions with patient engagement and commercial partners.
• Maintain compliant, efficient, and high-quality reimbursement support workflows that improve the experience for patients and healthcare offices.
• Create and update standard operating procedures, training resources, and workflow documentation for the field organization.
• Track and help resolve reimbursement and access issues for assigned accounts, escalating when needed.
• Work with internal teams on pipeline planning and future product access readiness across the franchise.

Requirements

• At least 10 years of relevant professional experience, with 7 or more years in patient access, reimbursement, or similar healthcare support roles.
• 3 to 5+ years of experience leading, coaching, mentoring, or training teams in a supervisory or management capacity.
• Bachelor’s degree in life sciences, communications, or a related discipline is required; an MBA or MHA is preferred.
• Deep knowledge of healthcare reimbursement processes and the ability to explain complicated coverage situations to patients and healthcare providers.
• Strong problem-solving skills with a track record of resolving difficult reimbursement and access challenges using practical, patient-focused solutions.
• Excellent communication, relationship-building, and stakeholder management abilities, with the confidence to influence across clinical and commercial settings.
• Very organized, proactive, and comfortable in a fast-moving field environment with substantial travel, approximately 60% to 80%.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• A collaborative, positive mindset and an approach focused on solutions.

Benefits and compensation

The annual base salary is between USD 208,500 and USD 257,600. In addition, the role is eligible for annual bonus and equity incentive programs.

• Medical, dental, and vision coverage
• Generous vacation time and company holidays
• Paid volunteer time
• Employee stock purchase plan and long-term incentive opportunities
• Fitness reimbursement and wellness-related benefits
• Tuition assistance and professional development support
• Employee wellbeing initiatives for physical and mental health
• Inclusive, mission-driven culture focused on rare disease impact and patient outcomes

Additional information

This position is managed through a partner company, which oversees applications and the next steps in the process. The hiring process may use AI tools to help review applications, analyze resumes, or identify inconsistencies in submitted materials, but final hiring decisions are made by people. The organization also notes a data privacy process tied to application review and sharing relevant information with the employer, with rights such as access, correction, deletion, and objection available where applicable.