Director of Sales Operations

Overview

We are seeking a Director of Sales Operations to optimize and streamline our sales workflows, providing the sales team with essential tools and resources for success. This leadership role serves as a link between multiple departments, delivering key insights and nurturing a cooperative work environment to enhance sales outcomes.

Key Responsibilities

• Collaborate cross-functionally to support sales efforts by providing relevant operational information and championing best practices in collaboration with Product and Engineering teams.
• Coordinate communication and project status updates among all departments, ensuring alignment and regular dissemination of monthly sales goals and performance reports.
• Partner with Sales leadership to develop, maintain, and share standardized operational reports covering sales metrics, conversion rates, and revenue figures.
• Maintain and advance collaboration between sales and other teams, advocating for effective documentation and actively sharing useful information within the sales unit.
• Manage sales pipelines within CRM systems and create efficient workflows that enable peak sales team performance.
• Establish accountability frameworks within the sales team, ensuring compliance with expectations and assisting the VP of Sales in reporting, data collection, and implementing processes.
• Adapt to evolving job responsibilities and job titles as the company expands.
• Handle physical requirements such as sitting, walking, bending, twisting, and occasionally lifting weight up to 25 pounds as necessary.

Candidate Profile

• Possesses 3-5 years of experience specifically in sales operations roles.
• Demonstrates a customer-centric mindset and a continuous drive toward improving operational efficiency.
• Proficient with HubSpot CRM, alongside general business software tools including Google Suite, Slack, and Excel.
• Exhibits strong creative and critical thinking skills combined with effective verbal and written communication.
• Displays a robust work ethic capable of meeting tight deadlines while maintaining quality.
• Comfortable providing and receiving constructive feedback in a team-oriented environment.
• Maintains high professional standards with strong motivation towards personal and organizational success.
• Driven by results and skilled in process management.