Director of Revenue Operations

About Delta360

With a history spanning over five decades, Delta360 is a family-owned firm specializing in the delivery of fuel, lubricants, propane, equipment, logistics, and reliability services tailored for industrial, commercial, and emergency response sectors. Operating in multiple states, the company emphasizes operational excellence, customer satisfaction, safety, and long-term partnerships.

Position Overview

The Director of Revenue Operations role calls for a seasoned, proactive, and highly organized leader to manage and supervise the Customer Service Representatives, Billing Team, and Inventory Team. This pivotal position ensures precise billing, prompt invoicing, effective customer support, robust inventory management, and seamless collaboration across operations, sales, accounting, and executive leadership.

Key Responsibilities

• Lead, mentor, and oversee customer service, billing, and inventory teams, driving daily priorities aligned with department and business objectives.
• Define clear performance expectations, monitor workloads, attendance, productivity, and foster a service-driven and accountable team culture.
• Enhance inter-team communication and coordination, maintain procedural documentation, conduct team meetings, and report updates to executive leadership.
• Supervise customer service activities involving order processing, account coordination, escalated issue resolution, and maintain high service standards in partnership with sales and operations.
• Manage comprehensive accounts receivable operations including invoice preparation, billing accuracy checks, discrepancy resolution, and collaboration with related departments for order corrections and financial reconciliations.
• Oversee inventory operations ensuring accurate transaction reviews, discrepancy handling, audit readiness, and continuous process improvements.
• Implement department metrics, identify operational inefficiencies, generate performance reports, and support cross-functional initiatives aimed at enhancing accuracy, accountability, and customer experience.
• Participate in special projects and support organizational priorities as needed, including staff evaluations and training needs analysis.

Requirements

• Minimum of five years’ experience in billing, accounts receivable, revenue operations, customer service, inventory, or related areas, preferably with supervisory responsibilities over multiple teams.
• Bachelor’s degree preferred but not mandatory.
• Proficient with Microsoft Office Suite, especially Excel, Word, and Outlook.
• Solid understanding of invoicing, order processing, documentation review, and account reconciliation processes.
• Excellent organizational skills with the ability to juggle multiple deadlines and demands.
• Strong problem-solving capabilities with attention to detail and commitment to accuracy.
• Effective communication skills for collaboration with customers, teams, and leadership.
• Ability to work independently and lead a team-oriented department.
• Preferably experienced in fuel, lubricants, oil & gas, logistics, or multi-branch operational environments.
• Experience in developing procedures, workflow improvements, and performance tracking.
• Familiarity with ERP, billing, dispatch, inventory, or accounting software beneficial.
• Strong Excel skills to analyze data and summarize findings for leadership.
• Preference given to candidates residing in or willing to relocate to Natchez, Mississippi.

Core Competencies

• Leadership and staff development
• Accountability management
• Customer service excellence
• Accurate billing and receivables handling
• Inventory control support
• Effective problem solving
• Strong communication
• Time management
• Process optimization
• Cross-functional collaboration

Work Environment and Physical Demands

This role is primarily office-based but may occasionally require visits to operational sites, branches, customers, or events. It involves sitting, standing, walking, computer usage, clear communication, and occasional lifting or travel. Extended work hours might be necessary based on business needs.

Travel Expectations

Minimal to moderate travel is anticipated for meetings, branch support, training, process rollouts, or company events.

Success Indicators

• Clear direction, accountability, and follow-through within the Customer Service, Billing, and Inventory teams.
• Timely and accurate completion of invoices, statements, receipts, credits, and documentation.
• Swift and professional resolution of billing discrepancies, customer and order issues, and inventory exceptions.
• Well-documented, repeatable processes that are continuously enhanced to minimize errors and delays.
• Strong cooperative relationships across customer service, billing, inventory, operations, sales, accounting, and leadership.
• Performance tracked with meaningful goals, benchmarks, and regular reporting.

Compensation and Benefits

Competitive annual salary starting at $100,000 depending on experience and qualifications. The package includes health benefits, retirement plans, training and development opportunities, and career advancement within a flourishing organization.

Why Join Delta360?

• Commitment to employee success through training, coaching, and education leading to growth.
• Opportunity to contribute in a rapidly expanding and profitable company.
• Comprehensive health and retirement benefits.
• Learning from a diverse and expert peer group.
• Engagement through company and industry events fostering a team-oriented culture.

Additional Information

This job description outlines principal duties and requirements and is not exhaustive. Delta360 champions equal opportunity and upholds values of integrity, professionalism, safety, teamwork, and accountability across all operations.