Job description

About uMed

uMed is dedicated to transforming clinical research by drastically lowering barriers to knowledge creation and reducing disease burden for patients worldwide. With a growing network spanning 90 UK GP sites representing over 2 million patients and expansion into the US with an additional 5 million patients, uMed combines cutting-edge technology with a passionate team driven by innovation and a shared mission to support groundbreaking scientific advancements.

Culture and Benefits

Our team embraces trust, inclusiveness, creativity, and storytelling, all while committing to innovation and risk-taking in pursuit of our mission. We value the impact of our people and offer comprehensive benefits including private health insurance, pension plans, 25 days paid leave, work-from-home equipment budgets, a flexible benefits platform tailored to individual needs, birthday leave, eye-test vouchers, coworking policies to encourage collaboration, and enhanced parental leave.

Role Overview

The Director of Product & Delivery leads the execution of uMed's application product roadmap. This role ensures smooth coordination among Application Product, Delivery, and Product Operations teams to deliver high-quality outcomes. Reporting to the Chief Product & Technology Officer, the Director combines operational leadership with hands-on involvement throughout the product lifecycle, overseeing product management, design, delivery planning, and operations.

Key Responsibilities

Collaborate with the CPTO to develop and execute clear, achievable application product delivery plans.
Support defining initiatives and stories properly before development, accounting for business requirements, dependencies, and compliance.
Maintain visibility on project progress, risks, blockers, and resource constraints, escalating major issues with mitigation strategies.
Foster effective cross-functional collaboration with Engineering, Data, QA, and Compliance teams to ensure seamless delivery.
Lead day-to-day delivery activities, maintaining sprint and release cadences in cooperation with the Scrum Master.
Monitor progress closely and resolve blockers or dependencies to maintain delivery flow.
Drive continuous improvement in delivery processes, balancing speed with quality and operational stability.
Coach and support the product team throughout the product development lifecycle, including UAT and release readiness.
Ensure usability, accessibility, and consistency of the product through all stages of development.
Oversee Platform Operations, ensuring accurate completion of operational tasks, proper configuration management, and thorough documentation.
Identify and implement automation and process improvements to reduce manual effort and recurring operational issues.
Lead and mentor the Application Product Manager, Product Designer, Scrum Master, and Platform Operations Specialist, setting clear goals and fostering a culture of accountability and continuous learning.
Participate in recruitment, onboarding, and ongoing capability development for the product function.

Required Experience and Skills

Background in healthcare, life sciences, or other regulated sectors.
Proven leadership in Product, Delivery, or Program management within software, SaaS, or technology companies.
Experience delivering complex software products from inception through to launch.
Strong hands-on expertise in product management activities including requirements gathering, backlog prioritization, story refinement, and user acceptance testing.
Ability to manage multidisciplinary teams encompassing Product Managers, Designers, Delivery leads, and Operations specialists.
Exceptional organizational, planning, and prioritization abilities.
Deep knowledge of Agile methodologies and contemporary product delivery practices.
Capability to juggle multiple projects, priorities, and cross-team dependencies effectively.
Excellent leadership, coaching, communication skills and a pragmatic, delivery-focused mindset.
Comfortable operating within fast-growing, startup or scale-up environments is advantageous.

Director of Product & Delivery