Director of Process and Project Management (PMO)

About Service Inspired Restaurants

Service Inspired Restaurants takes pride in its diverse restaurant portfolio, fostering a bold and results-driven culture that generates opportunities for all team members. The organization is dedicated to becoming the preferred choice for guests, employees, suppliers, communities, and investors by living its core values and promises every day. Their respected brands include Jack Astor’s Bar and Grill®, SCADDABUSH Italian Kitchen & Bar®, Reds® Wine Tavern, The Loose Moose® and The Antler Room, Duke's Refresher® + Bar, and Abbey’s Bake House Muskoka.

Benefits and Employee Investment

• Competitive compensation
• Comprehensive health and dental coverage
• Accelerated leadership development programs
• Opportunities for career advancement and mentoring
• Tuition reimbursement initiatives
• Employee assistance and wellness support
• Discounts on meals and dining across all locations
• Referral bonus incentives
• Retirement savings plan matching

Position Overview

As the Director of Process and Project Management (PMO), you will spearhead the design, harmonization, and governance of vital operational workflows while managing the enterprise-wide Project Management Office. This leadership role demands driving disciplined execution of strategic projects, enhancing process uniformity and scalability, and ensuring measurable business outcomes are achieved.

Key Duties

• Lead identifying and standardizing cross-departmental operational procedures to boost efficiency and scalability.
• Collaborate with concept, regional, and functional leaders to review current practices and create forward-looking solutions.
• Develop governance systems to ensure processes are consistently followed, refined, and sustainable long-term.
• Act as the main custodian and promoter of key operational protocols across all brands and divisions.
• Manage and mature the Project Management Office, setting top-tier standards for governance, prioritization, and project delivery.
• Oversee a portfolio of strategic and operational projects, ensuring they are completed timely, within budget, and aligned with corporate goals.
• Implement and sustain tools and reporting mechanisms to maintain transparency and accountability.
• Guide initiative intake, prioritization, and resource allocation for enterprise initiatives.
• Lead large-scale, cross-functional strategic projects personally.
• Work closely with senior leaders to convert business priorities into actionable project plans with defined milestones and responsibilities.
• Facilitate cross-functional coordination by removing obstacles and promoting execution discipline.
• Assist leaders in preparing business cases defining scope, benefits, risks, and ROI.
• Organize governance forums and provide executive reports regularly to the Operating Committee.
• Drive structured process improvement initiatives leveraging data analysis, root cause investigation, and practical implementation methods.
• Coordinate Kaizen and other focused improvement events.
• Create standardized toolkits, methodologies, and templates for process and project management excellence.
• Build and mentor a team of experts specializing in process design, project management, and implementation guidance.
• Coach leaders and operational teams on process adoption, project execution, and change management techniques.
• Collaborate with Learning & Development to provide practical and accessible training materials.
• Maintain effective and clear communication across all levels, ensuring alignment on priorities, progress, and results.
• Promote clarity and accountability in initiative communication and execution practices.
• Support brand and new program rollouts by ensuring operational processes are well defined and scalable at the field level.

Qualifications and Competencies

• Project Management Institute certification (PMP or PgMP) is mandatory.
• Lean Six Sigma Black Belt certification is highly desirable.
• Strong expertise in project and portfolio leadership, including prioritizing and managing complex projects.
• Deep knowledge of process design with emphasis on practical, scalable solutions and adoption.
• Excellent skills in stakeholder engagement and influence, especially with senior leadership and field teams.
• Strong focus on execution discipline, outcomes, and accountability.
• Clear and structured communication abilities across organizational tiers.
• Flexibility and agility to manage multiple competing priorities in a dynamic environment.

Additional Requirements

• Willingness to travel across Greater Toronto Area and restaurant locations as needed.
• Flexible working hours, including potential evenings and weekends depending on project demands.
• Bachelor’s degree in Business, Operations, Project Management or related discipline; Master's degree is preferred.
• Between 7 to 10+ years of advancing experience in project management, PMO leadership, and process improvement.
• Experience within multi-unit hospitality, restaurant, or retail operations is strongly preferred.
• Demonstrated success in leading cross-sectional projects and deploying standardized processes at scale.
• In-depth knowledge of project management practices, tools, and portfolio governance.
• Previous leadership or operational experience within a PMO framework.

Commitment to Accessibility

Service Inspired Restaurants is committed to equitable hiring practices aligned with the Accessibility for Ontarians with Disability Act (AODA). Candidates with disabilities are encouraged to request accommodations throughout the recruitment process to ensure the best possible experience.

Compensation

The salary range for this position is CAD 118,300 to CAD 140,500 annually.