Director of Partner Success

About ReUp Education

Established in 2015, ReUp Education specializes exclusively in collaborating with colleges and universities to reconnect and support over 40 million U.S. residents who have previously stopped out from their education journeys, using its patented technology-driven services. The organization has successfully re-enrolled more than 57,000 students across 140 partner institutions involving 1.78 million learners, with 7,960 graduates to date. ReUp creates regional marketplaces to link educational opportunities with workforce demands.

Role Overview

We seek a seasoned Account Manager to join our Partner Success team. This pivotal position acts as the principal liaison for higher education partners, strategically managing relationships to ensure outstanding outcomes and superior customer service. Responsibilities include onboarding new partners, renewing and expanding existing collaborations, and partnering internally across Product, Sales, Learner Services, Finance, and Marketing to boost partner satisfaction, growth, and renewals while effectively supporting students.

Key Responsibilities

• Build and sustain trusted advisor relationships, proactively addressing partner needs and tailoring solutions to uphold high satisfaction levels.
• Oversee onboarding processes for new partners and programs, coordinating with internal specialists and vendor partners.
• Surpass revenue targets by setting and achieving objectives related to student enrollment, persistence, and client renewals.
• Analyze, monitor, and report on key indicators, taking accountability for challenges and opportunities by recommending and implementing strategic improvements.
• Facilitate removal of obstacles for adult learners, enhance accessibility and appeal of partner programs through feedback collection and student experience tracking.
• Prepare comprehensive business reports and reviews to communicate progress, forecasts, and opportunities for improvement clearly.
• Innovate and refine processes to enhance the scalability and effectiveness of ReUp’s account management strategies.

Candidate Qualifications

• 5 to 8 years of account management experience with higher education partners within the education technology or learning technology sectors.
• Proven ability to deliver client-centric solutions aligned with customer requirements.
• Strong relationship-building skills marked by integrity, reliability, and professionalism, with a collaborative team orientation.
• Exceptional communication, presentation, and influencing skills at all organizational levels, including executive and C-suite.
• Robust analytical proficiency, adept at interpreting performance metrics and data visualization tools such as spreadsheets and charts.
• Comfortable navigating ambiguity and making informed decisions with incomplete data.
• Excellent listening, negotiation, critical thinking, and problem-solving abilities.
• Skilled in creating compelling presentations across verbal, written, and multimedia formats.
• Experience working with Salesforce, Microsoft Office, and Google Workspace applications.
• Willingness to travel approximately 20% of the time.
• Bachelor’s degree holder.

Preferred Attributes

• Passion for ReUp’s mission to unlock educational opportunities for students.
• Commitment to delivering exceptional partner satisfaction and identifying growth opportunities.
• Curiosity-driven analytical approach to understanding variations in student outcomes per partner institution.
• Aptitude for managing change and creatively resolving challenges.
• Intuitive insight into partner priorities and the capability to provide relevant information and support aligned with strategic goals.

Compensation and Benefits

• Base salary of $105,000 annually.
• Performance bonus up to 10% of base salary based on company metrics.
• Commission potential totaling $32,500 on value and revenue drivers.
• Comprehensive medical, dental, and vision insurance with 100% employee premium coverage and 50% coverage for dependents.
• HSA contributions up to $1,000 for employees and $2,000 for employees plus dependents.
• Options for PPO buy-up and flexible spending accounts.
• Company-covered short-term and long-term disability and life insurance.
• Flexible time off and hybrid work model.
• Up to 80 hours of annual sick leave.
• Sixteen paid holidays per year, including Juneteenth and the year's final week.
• Two company wellness days and a paid volunteer day.
• 401(k) retirement plan.
• Paid parental leave: 12 weeks for primary and 6 weeks for secondary parents.
• Discounted pet insurance and complimentary subscription to Headspace.
• Inclusive team culture promoting collaboration across a distributed workforce.

Location

This fully remote role is open to candidates within the following U.S. states: AL, AZ, CA, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, VA, WA, and WI.

Company Culture and Values

ReUp Education embodies core values aimed at redefining possibilities, innovating with intention, cultivating resilience, surpassing expectations, and thriving collectively. We prioritize energy, bold vision, integrity, data-driven achievement, and collaboration to deliver impactful educational outcomes.

ReUp Education is an equal opportunity employer committed to diversity and inclusion, encouraging applicants of all backgrounds to apply.