Director of Operations

About ARMRA

ARMRA® emerged from the founder's personal health crisis which led to a unique fusion of scientific research and ancient knowledge. Led by Dr. Sarah Rahal, a pediatric neurologist, ARMRA aims to restore human health by reconnecting the body with its natural intelligence using ARMRA Colostrum™, packed with over 400 bioactive nutrients that support cellular resilience and vitality.

Company Culture

• We act as creators, taking ownership and thriving amidst challenges.
• Resourcefulness and resilience guide us to overcome obstacles even without clear solutions.
• Driven by purpose, we are passionate about meaningful impact.
• Constructive and straightforward feedback is welcomed as a tool for growth.

We avoid performative behaviors, entitlement, and mere clock-watching—seeking individuals invested in building careers with pride and responsibility.

Role Overview

The Director of Operations will be a strategic leader responsible for managing and enhancing ARMRA's operational functions to support scalable growth. Reporting to the VP of Operations, this role acts as a key player bridging strategy and execution by leading projects, optimizing processes, managing vendors, and facilitating cross-team collaboration.

Key Responsibilities

• Lead critical operational projects including product launches, vendor onboarding, packaging changes, and retail account readiness from initiation to completion.
• Work closely with leadership and cross-functional departments such as supply chain, logistics, production, product development, regulatory, and quality assurance to ensure smooth coordination and handoffs.
• Function as the central operational link identifying misalignments, early risks, and driving resolution among teams.
• Collaborate with marketing, finance, customer experience, and commercial teams to align operational priorities organization-wide.
• Partner with senior supply chain and logistics directors to support demand forecasting, inventory control, and order fulfillment across direct-to-consumer and retail channels.
• Drive improvements in shipping operations targeting efficiency, cost reductions, and delivery performance enhancements.
• Lead the evaluation and implementation of technology tools such as ERP systems, reporting dashboards, and workflow automations to improve operational visibility and efficiency.
• Create scalable and repeatable standard operating procedures to remedy operational bottlenecks.
• Coordinate with VP of Operations on ERP and platform optimizations ensuring data quality and compliance.
• Establish and nurture partnerships with vendors and manufacturers enforcing service level agreements, performance metrics, and contracts.
• Review vendor and contract performance regularly to identify opportunities for renegotiation, consolidation, or diversification.
• Develop and maintain operational dashboards for real-time reporting of key metrics, KPIs, and risk factors to leadership.
• Deliver insightful reports and recommendations to leaders to guide data-driven operational decisions.

Qualifications & Skills

• Minimum 8 years' experience in operations, supply chain, or program management within personal care, consumer packaged goods, health, or wellness sectors.
• Proven success managing complex, multi-stakeholder operational projects with competing deadlines.
• Strong background in process development, system implementations, and operational enhancements in high-growth settings.
• Experience managing third-party logistics providers, vendors, and operational partnerships effectively.
• Technology proficient with ERP, inventory, and e-commerce platforms such as NetSuite, Cin7, Shopify, or equivalent.
• Advanced analytical and problem-solving capabilities leveraging data to inform improvements.
• Excellent communication and organizational abilities facilitating extensive cross-functional cooperation.
• Adaptability to ambiguity and dynamic priorities with a proactive, solution-focused attitude.
• Entrepreneurial 'builder' outlook constantly pursuing efficiency and scalability.
• Experience in startups or fast-growing consumer packaged goods companies is advantageous.

Work Schedule & Equal Employment Opportunity

The position follows a remote work model with a schedule from Monday to Friday, 9 AM to 6 PM Eastern Standard Time. ARMRA is committed to equal employment opportunity without discrimination on various protected grounds.