Director of Operations - Germany

About roadsurfer

roadsurfer is Europe's biggest campervan rental company, offering various services including campervan rental, subscription, sales, and a platform for booking unique camping spots called roadsurfer spots. The company is rapidly growing and promotes a fun, adventurous lifestyle with a focus on customer happiness.

Role Overview

As the Operations Business Director for Germany, you will manage the operational activities for the company’s largest and highest-revenue market. Your duties include ensuring efficient and scalable management of stations, fleet, and maintenance processes to meet targets for cost, quality, availability, and customer satisfaction.

Main Responsibilities

• Oversee daily operations across all German locations, collaborating within a matrix organization to enforce clear workflows, execution, and measurable results.
• Own operational KPIs such as vehicle availability and downtime, repair and maintenance costs per vehicle, pickup and return productivity, and service quality metrics (e.g., NPS/SQS).
• Identify and implement corrective actions for any KPI deviations and monitor their outcomes.
• Maintain transparent communication regarding risks and operational challenges.
• Manage operational budgets for Germany, coordinating with commercial and pricing teams for topline alignment and working closely with finance and controlling for forecasts, variances, and efficiency improvements.
• Lead and develop the operational management structure including regional managers, ensuring defined responsibilities, decision-making paths, and escalation procedures.
• Build a strong performance and feedback culture at both station and regional levels.
• Continuously optimize operational processes within the customer journey, including pickup, return, and fleet care, while standardizing operations to minimize complexity.

Requirements

• Several years in a high-level operational leadership role within a decentralized environment.
• Proven track record managing operational KPIs, budgets, and cost control.
• Experience in operations, fleet management, or asset-related business models.
• Leadership experience across multiple sites.
• Strong numerical and analytical skills with data-driven decision-making capability.
• Effective execution skills combined with a clear, hands-on approach.
• Excellent communication proficiency in a matrix organizational structure.
• Willingness for regular travel within Germany and to the company headquarters in Munich or Frankfurt.

Compensation

The salary range for this role is between 70,000 EUR and 140,000 EUR gross per annum. Salary levels will be discussed and finalized during the hiring process based on qualifications and experience, with annual reviews thereafter.

Benefits and Work Environment

• Supportive team culture with flat hierarchies, frequent team events, and fun activities including camper outings.
• Opportunities for personal and professional growth via a customized development plan and an in-house academy.
• Access to roadsurfer campervans for personal use, promoting the company lifestyle.
• Additional perks such as job tickets, lease bicycles, corporate discounts including travel industry cards and family & friends offers.
• A bright and modern office space equipped with recreational facilities like table tennis and foosball.
• Dogs are welcome in the office environment.

Additional Information

If you are interested in joining the roadsurfer team and embracing the adventurous culture, you are encouraged to apply. For any questions, the recruitment team is available by email.