Director of Operations

About Routd

Routd is an innovative AI-driven vending and logistics platform dedicated to revolutionizing delivery, fleet, and last-mile operations for diverse sectors such as catering, FMCG, healthcare, and retail. Our clients include Amazon, Compass Group, Chartwells, and the Metropolitan Police. As a rapidly expanding company blending technology with operational expertise, we are at a key growth phase and seeking an exceptional operational leader to support our scaling efforts.

Role Overview

This senior leadership position will oversee operational performance, governance, and continuous enhancement across core UK contracts and our technology platform. You will manage a team of three direct reports and act as the vital link between executive leadership and operational execution, ensuring scalability while upholding superior service standards, compliance, and customer satisfaction.

Key Responsibilities

• Provide strategic leadership across multiple operational contracts, monitoring key performance indicators and fleet efficiency to drive ongoing improvements.
• Maintain and grow senior client relationships, lead contract retention initiatives, support tender submissions, and guide commercial negotiations.
• Manage budgets across contracts with shared P&L accountability alongside the CFO.
• Serve as the operational liaison for the Routd platform, influencing product development with practical client and operational insights.
• Promote quality, risk management, and compliance activities, including contributions to ISO 9001 Quality Management System.
• Lead and develop Operations Managers through coaching, performance reviews, recruitment, and workforce planning.
• Prepare executive-level reports to inform strategic business decisions.

Candidate Profile

• Minimum five years of operational leadership experience managing multiple sites, contracts, or business units.
• Demonstrated history of leading and developing managerial teams.
• Strong commercial understanding, including experience with tenders, pricing strategies, and contract negotiations.
• Familiarity with quality assurance frameworks and compliance programs.
• Background in logistics, transportation, facilities management, contract catering, or service delivery.
• Experience with digital transformation initiatives.

Benefits

• Private medical insurance.
• Life insurance coverage.
• Car allowance.
• Access to an office gym at no cost.

Application Instructions

Interested candidates are invited to submit their CV via email to the provided contact address.