Director of Operations

Opportunity Overview

This role reports directly to the CEO and gives you ownership of a sizeable team within a full-service logistics business operating across several transport modes. The position covers commercial outcomes, people management, and day-to-day operational performance, with a strong focus on lifting efficiency in a complex cost environment while protecting the high service levels the business is known for. The goal is not to rescue a failing operation, but to refine and strengthen an already successful business.

Key Responsibilities

• Direct and support a large workforce across several operational areas.
• Improve results across contract logistics and the air, ocean, road, and customs functions.
• Maintain strong governance standards, including compliance and QHSE across the operation.
• Work closely with technology and IT teams, including WMS systems, to strengthen operational capability.
• Manage a complicated cost structure with a close eye on margin and efficiency.
• Develop strong working relationships with the executive leadership team and the wider organisation.
• Help shape strategic plans and position the operation for ongoing growth.

What You Need to Bring

• Substantial senior-level experience leading contract logistics operations and commercial performance, ideally across several service lines.
• Strong commercial judgement in fixed-cost, low-margin environments, with the ability to understand and influence revenue and cost drivers.
• The presence and communication skills needed to command credibility across all levels of the organisation.
• A collaborative leadership approach, with the ability to build trust quickly and coach others effectively.
• Resilience and confidence to perform in a high-pressure environment where outcomes matter and viewpoints can be strong.

What Is on Offer

• A competitive remuneration package and a position with long-term prospects.
• Immediate access to the executive table.
• The chance to lead a large, intricate operation spanning multiple service lines.

Application and Eligibility

Applications are being accepted through this advert only, and the hiring team will review submissions as they arrive. For questions, contact Brad Gatehouse on +64 276 11 3638 and reference Job ID #17919 for a private conversation.

To be considered, you must be a New Zealand citizen or resident, or already have the legal right to work in New Zealand with a valid visa. References will be requested at the appropriate stage, so they should not be included on your CV.

About the Company

Tribe Group is made up of specialist teams that understand their own markets deeply and work together to connect the right people with the right opportunities. Their focus is on bringing people together with shared purpose, whether supporting jobseekers or employers.

Additional Information

This is a full-time, onsite role based in Auckland, Auckland, New Zealand.