Job description

Company Overview

Highland Capital Partners Ltd is an investment organization that aims to create durable value across a broad mix of businesses and industries. The firm relies on data-backed decision-making, careful risk oversight, and close collaboration to help businesses grow in a sustainable way. Its teams partner with portfolio companies to improve operations, technology, and governance, while promoting a workplace grounded in integrity, accountability, and ongoing improvement.

Role Summary

The Director of IT Operations is a part-time remote position focused on maintaining the stability, speed, and security of the company’s technology landscape. This leader will manage everyday IT operations, including monitoring infrastructure, handling incidents and recurring issues, and coordinating support efforts across internal stakeholders and outside vendors. The position also covers IT process design, adoption of service management best practices, and ensuring that systems and services support business continuity and high availability.

Core Duties

Oversee the daily functioning of IT operations, including infrastructure, networks, and core business systems.
Track system performance, availability, and security, and act quickly when issues arise.
Lead incident, problem, change, and asset management workflows using ITSM principles.
Coordinate technical support activities with internal teams and external service providers.
Develop, improve, and enforce IT policies, standards, and operating procedures.
Guide the technology roadmap and help align IT priorities with business goals.
Ensure compliance with applicable security expectations and regulatory obligations.
Support business continuity and disaster recovery planning and execution.
Mentor IT team members and promote continuous improvement across support functions.
Manage budgets tied to IT operations and report performance metrics, risks, and trends to senior leadership.

Qualifications and Experience

The role calls for a strong background in IT operations and information technology, with proven experience managing infrastructure, networks, and business-critical systems. Candidates should bring leadership experience in distributed teams, vendor coordination, and long-term technology planning. Practical knowledge of IT service management frameworks such as ITIL is important, along with experience running technical support, escalation processes, and service desk improvements. The position also requires experience in IT governance, security controls, business continuity, and disaster recovery planning.

Skills and Competencies

Applicants should be able to connect business needs with scalable, secure, and cost-conscious technology solutions. Strong communication, stakeholder management, and decision-making skills are essential, especially in a remote and cross-functional environment. A bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred, and professional certifications such as ITIL, CISSP, PMP, or comparable credentials are considered an advantage.

Additional Notes

This is a remote role based in the United States. No specific salary, vacancy count, start date, or application deadline was provided in the source material.