Director of International Program Management

About the Role

Toast develops innovative technology to empower restaurants and local enterprises to thrive digitally by enhancing their operations, boosting sales, engaging clientele, and retaining staff. Expanding internationally is a strategic growth focus for Toast, with a successful presence established in Canada, the UK, Ireland, and Australia. The company is seeking a Director of Program Management to spearhead the next phase of global market expansion. This leadership role involves steering cross-functional collaboration to polish market-entry strategies and pilot new regions, significantly impacting customer service in new markets and internal collaboration among leadership.

Key Responsibilities

• Ensure consistent operational execution in current markets and improve market entry strategies by collaborating with Sales, Onboarding, Care, R&D, and Legal teams for aligned and timely delivery.
• Gain deep understanding of all stages of market entry—from analyzing trends to identifying delays—and optimize processes to accelerate customer engagement in new territories.
• Assess and mitigate risks impacting timelines and project completion, providing actionable recommendations for keeping projects on track.
• Identify project barriers and facilitate resolution by coordinating with various stakeholders throughout the organization.
• Create project management tools and regular reports, and establish agreed-upon KPIs for tracking progress.
• Prepare communication materials and plans to ensure alignment among internal and external parties, including senior Toast executives.
• Organize and deliver regular updates to senior management, consolidating inputs, synchronizing cross-team efforts, and clearly reporting progress, challenges, and required actions to foster transparency and accountability.

Required Qualifications and Characteristics

• Proven ability to take accountability and execute end-to-end projects with urgency, especially 0 to 1 initiatives.
• Extensive experience managing complex business or product launches outside the US, with thorough knowledge of global regulatory and logistical challenges.
• Successful track record in leading impactful cross-functional projects.
• Adaptable and eager to learn in a fast-moving environment, prepared to face diverse challenges.
• Excellent strategic and analytical skills to distill complex information into actionable insights driving impactful decisions.
• Experience collaborating with executives, building trust through sound judgment, clear communication, and dependable execution on critical projects.
• Strong commercial insight, linking operational activities directly to customer benefits and business success.
• Customer-centric mindset passionate about delivering solutions that address client needs through innovative products.

Company Culture and Additional Information

Toast values continuous learning, especially in leveraging AI to enhance productivity and innovation across all departments. The company supports hybrid work arrangements fostering both in-person collaboration and individual flexibility to strengthen workplace culture globally.

The total rewards package is competitive and designed to attract and retain top talent, supporting a healthy lifestyle and adaptability to changing needs.

Diversity, equity, and inclusion are central to Toast’s culture, reflecting the richly diverse restaurant industry and promoting equality and respect for all employees.

Toast is committed to an accessible hiring process and provides accommodations for candidates with disabilities upon request to ensure fair participation.