Director of Human Resources

Role overview

Club Pelican Bay is seeking a full-time, exempt Director of Human Resources for a year-round position in Naples, Florida. This role reports to the General Manager/COO and partners with other club leaders to shape and support HR strategy across the organization. The position focuses on building, refining, and implementing HR policies, procedures, and club guidelines while ensuring they align with internal standards as well as applicable state and federal regulations.

As an HR business partner, this leader will help drive club-wide initiatives that support employees, strengthen operations, and improve the overall workplace experience.

Key responsibilities

• Maintain, review, and communicate employee records accurately and consistently.
• Lead the onboarding process for all new team members.
• Administer HR programs and procedures for the organization’s staff.
• Monitor policy adherence and recommend improvements when practices are not aligned with standards.
• Oversee the 401(k) retirement plan and related administration.
• Handle bi-weekly payroll processing.
• Manage the workers’ compensation program, including claim reporting, follow-up, and related reporting.
• Oversee employee benefits administration, enrollment, and renewal discussions.
• Support benefits administration tasks such as claim resolution, reporting changes, invoice approval, and employee communications.
• Help develop department goals, objectives, and systems.
• Lead employee programs and activities such as recognition events, staff functions, and wellness/safety initiatives.
• Manage compensation administration and monitor the performance review process, updating it when needed.
• Support the creation of job descriptions and advertising across different media channels.
• Work with department heads to review applications, interview candidates, and gather information on work history, education, training, skills, and pay expectations.
• Address complex employee relations matters and conduct fair, thorough investigations.
• Maintain up-to-date knowledge of employment laws and compliance requirements to reduce legal risk.
• Provide guidance to managers on performance management, coaching, counseling, development, and disciplinary action.
• Partner with leaders and employees to improve relationships, morale, productivity, and retention.
• Interpret and advise on HR policies.

Qualifications and experience

• A bachelor’s degree in Human Resources or Resort and Hospitality Management is required, or a bachelor’s degree plus 5 years of equivalent experience.
• At least 5 years of Human Resource Generalist experience is required.
• 2 to 3 years of H2B experience is preferred.
• At least 3 years of benefits management experience is required.
• PHR, SPHR, or SHRM certification is required.
• Spanish bilingual ability is preferred.
• Experience with Paychex or a similar HRIS platform is required.
• Familiarity with Zenith Workers’ Compensation or a comparable workers’ compensation system is required.

Working conditions and physical requirements

This role is performed in a professional office environment using a telephone, computer, and other standard office equipment. The job involves long periods of sitting and/or standing, frequent multitasking, and handling regular interruptions. The employee must be able to communicate in person and by phone, read and interpret documents, and interact with staff, members, and the public, including individuals who may be upset or dissatisfied.

Additional physical expectations include the ability to use hands and fingers for office equipment, reach with arms, and perform movements such as climbing, crawling, stooping, kneeling, crouching, pushing, and pulling. The role may require lifting or moving items up to 30 pounds. The employee must also be capable of performing first aid and CPR using emergency equipment and must have close, distance, peripheral, and color vision with the ability to adjust focus.

Equal opportunity and accommodation

Club Pelican Bay is an equal opportunity employer and considers all qualified applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex, pregnancy, sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other protected characteristic. Reasonable accommodation is available for applicants and employees who need assistance with the application process or with performing essential job duties; requests should be directed to the General Manager.

Additional notes

This description reflects the general nature and level of work expected in the role. It is not an employment contract, and duties may change as business needs or job requirements evolve.