Director of Housekeeping

Role overview

This leadership position oversees the day-to-day housekeeping operation, making sure guest rooms, public areas, and staff spaces remain spotless and properly maintained. The role involves guiding the team through daily execution, improving service quality, and supporting the department’s financial performance while keeping a close eye on inspection results and follow-up actions.

Job details

Job number: 26084030
Job category: Housekeeping & Laundry
Location: Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493
Schedule: Full time
Remote: No
Position type: Management

What the role involves

• Lead housekeeping operations on a daily basis and make sure all areas are clean, orderly, and well maintained.
• Review staffing levels so service needs, operational demands, and budget targets are all balanced effectively.
• Check room lists, expected departures, and similar information to build daily work assignments.
• Track stock levels and make sure supplies are available in the right quantities.
• Run inspection processes for guestrooms and public areas and act on any issues found.
• Keep employees supplied with the tools, equipment, and uniforms they need to do their jobs.
• Follow up with staff on attention areas and confirm instructions are understood.
• Support departmental meetings and communicate goals clearly and consistently.
• Train new room attendants using available on-the-job tools and provide follow-up coaching where needed.
• Maintain cooperative working relationships with employees and encourage the same behavior across the team.
• Prepare schedules based on business needs and monitor attendance and time records.
• Make sure expectations and operating parameters are clearly understood by employees.
• Apply property policies fairly, including disciplinary steps and required documentation.
• Observe service behavior, give feedback, and support employee recognition across all shifts.
• Gather employee feedback, use open-door communication, and review satisfaction results to address concerns.
• Take part in progressive discipline processes and interviews for suitable new hires.
• Lead by example in guest relations and help create strong service recovery plans when needed.
• Handle guest issues and complaints, and work to keep improving service performance.

Candidate profile

The employer is looking for someone with at least 3 years of housekeeping or closely related professional experience. Acceptable education paths include either a high school diploma/GED or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar field, combined with the same experience requirement.

Policies, standards, and culture

The department is expected to operate in line with housekeeping policies, standards, and procedures. The role also supports Marriott International’s commitment to equal opportunity and a workplace that welcomes people from all backgrounds, including those protected by disability, veteran status, or other applicable legal protections.

About the employer

The Ritz-Carlton is presented as a luxury hospitality brand recognized for exceptional guest experiences, strong service culture, and its “Gold Standards.” Team members are expected to embody the Employee Promise, Credo, and Service Values while helping deliver thoughtful, gracious, and memorable service every day.