Director of Employee Experience

About Willmeng Construction, Inc.

Founded in 1977 and based in Arizona, Willmeng Construction is a commercial general contractor committed to delivering excellence and maintaining strong value for its clients. The company is deeply involved in community support and has earned multiple accolades including Contractor of the Year by AZRE Magazine, the top General Contractor ranking in Arizona, and recognition as a Best Workplace by various industry authorities. Willmeng’s strategic focus encompasses facilitating prelease transactions, competitive project bidding regardless of size, and nurturing an "altruistic service" culture by hiring talented and principled professionals.

Role Overview

The Director of Employee Experience is responsible for overseeing comprehensive programs that shape employees’ journey from their initial contact with the company through retirement. This includes benefits management, wellness initiatives, employee resources, and lifecycle programs such as orientation, onboarding, work/life integration, and offboarding. The position leads a small team and reports to the Head of People Success, who is accountable for benefits strategy and vendor negotiations.

Key Responsibilities

• Create and refine employee experience programs, recognition efforts, and cultural events to maintain a consistent and engaging experience across all locations.
• Manage daily administration of health, dental, vision, retirement, and other ancillary benefits, serving as the main liaison with vendors and brokers regarding enrollment, claims issues, and renewals.
• Coordinate open enrollment processes including employee communications and system maintenance; supply utilization data and employee feedback to inform decisions on plan designs and renewals.
• Ensure compliance with legal and regulatory requirements such as ACA reporting and COBRA coordination.
• Design and supervise wellness initiatives addressing physical, mental, and financial health; monitor participation levels and adjust programs accordingly.
• Maintain employee-facing resources including intranet content and FAQs; oversee recognition programs and address employee inquiries about benefits and policies.
• Develop and improve orientation, onboarding, work/life balance, leave policies, and offboarding processes, collaborating with hiring managers and business partners to ensure consistent lifecycle touchpoints and improve employee experience.
• Lead and support a small team dedicated to benefits administration and lifecycle program execution, setting priorities and fostering professional growth.
• Operate primarily from the Phoenix office with approximately 30% travel to satellite offices and job sites.

Candidate Qualifications

• 4 to 6 years of HR experience focused on benefits, employee experience, or program management; minimum of 1-2 years’ experience in team leadership.
• Solid understanding of benefits administration, including health and welfare plans, retirement, COBRA, and ACA regulations.
• Proven ability to design and manage onboarding and offboarding programs.
• Strong skills in vendor management and cross-department communication.
• Capability to manage employee programs across multiple states and locations.
• Experience in construction, engineering, or related multi-site, field-based industries is preferred.
• Certifications such as SHRM-CP, PHR, or CEBS are advantageous.
• Demonstrated ownership of programs with strong follow-through, problem-solving focused on employees, and organizational skills.
• Proficient in team leadership and coaching.

Company Values

• Altruistic: Emphasizing genuine concern for others’ success and wellbeing.
• Fair 360: Practicing kindness by understanding others first and caring deeply to ensure success for all.
• Strategic: Operating with clarity, rigor, and integrity as guiding principles.
• Sincere: Valuing truth, trust, and loyalty in relationships with employees, clients, and community.
• Nimble: Maintaining adaptability and resourcefulness to serve effectively in the marketplace.

Compensation and Benefits

• Employee Stock Ownership Plan enabling full employee ownership.
• Discretionary annual bonuses.
• 401(k) plan with employer matching contributions.
• Fully covered employee medical, dental, and vision insurance, with options to add dependents at half the cost.
• Flexible Time Off policy and nine paid company holidays.
• Parental bonding leave of three consecutive weeks, supplemented by 3-5 weeks of disability leave for delivery recovery.
• Well-appointed break rooms offering complimentary healthy meals and snacks.
• Organized team-building activities, including opportunities for volunteering.

Work Environment

This position is primarily office-based in Phoenix, Arizona, and includes routine travel to satellite offices and job sites representing about 30% of the working time. The company culture is centered around inclusivity, respect, and shared purpose, fostering a family-like atmosphere that values unique contributions of all employees.