Director of Ecommerce

Position Overview

MARIA TASH is actively seeking a proactive and hands-on Director of Ecommerce to spearhead the growth and transformation of our Shopify-based online platform and enhance digital customer interactions. This full-time, on-site position based in New York, NY, reports to the President and plays a pivotal role in both strategic planning and practical execution across multiple departments.

Core Responsibilities

• Manage and optimize daily operations of the Shopify ecommerce platform ensuring robust functionality and seamless customer experience.
• Collaborate with external ecommerce and development teams, primarily located in Dubai, to implement site upgrades, fix issues, and enhance operational processes.
• Translate business goals into actionable ecommerce initiatives and prioritize accordingly.
• Supervise workflows surrounding order processing, inventory transparency, fulfillment logistics, returns management, and customer service recovery procedures.
• Advance the digital customer journey to mirror the personalized education, service, and guidance offered in MARIA TASH’s physical stores and studios.
• Work closely with Marketing, Creative, Merchandising, and Customer Service teams to maintain alignment in digital storytelling and execution.
• Drive improvements in site navigation, product discovery, content presentation, and conversion rate optimization.
• Act as a liaison among ecommerce and cross-functional departments, fostering scalable operational workflows and communication channels.
• Identify and resolve operational bottlenecks and promote efficiency enhancements to enrich customer satisfaction.
• Contribute strategically to long-term ecommerce development, including preparations for international and regional market expansion.
• Lead efforts to build internal ecommerce ownership and promote best operational practices within the organization.

Qualifications and Experience

• Possess 8 to 12+ years of ecommerce experience, ideally within luxury, fashion, beauty, or premium consumer sectors.
• Demonstrated expertise with Shopify platform management.
• Experience in evolving or scaling ecommerce businesses and establishing operational procedures.
• Proven cross-functional collaboration skills encompassing creative, marketing, operational, technical, and customer support teams.
• Strong knowledge of ecommerce operations including order fulfillment coordination, customer experience management, and digital workflow design.
• History of partnering with agencies, development teams, or external ecommerce vendors effectively.
• Exceptional organizational, communication, and resourcefulness skills suited for dynamic operational environments.

Leadership Attributes

• Direct, operationally focused, and hands-on leadership style.
• Collaborative with a solutions-driven mindset.
• Comfortable managing uncertainty and organizational change.
• Balancing customer experience attentiveness with disciplined operational management.
• Adept at cultivating influence and relationships across diverse teams without reliance on hierarchy.

Additional Information

This opportunity offers a significant chance to influence the foundational structure and strategic path of ecommerce at a globally esteemed luxury brand during a critical phase of digital advancement. The role's responsibilities and reporting lines may evolve based on the company's requirements, and the description should not be interpreted as a contractual guarantee of specific duties or employment terms.