Director of Commercial Strategy

Overview

Emirates Palace Mandarin Oriental in Abu Dhabi is searching for a Director of Commercial Strategy to become a vital part of their Sales and Marketing division. This position encourages a team-oriented culture rooted in integrity, respect, responsibility, and a commitment to excellence.

The Mandarin Oriental Group is renowned worldwide for managing some of the most luxurious hospitality properties, offering an assortment of prestigious hotels, resorts, and residences in prime locations globally. Emirates Palace, located in the heart of Abu Dhabi, offers a spectacular setting with its private beach, marina, pools, and expansive conference facilities, boasting 390 premium rooms and renowned culinary experiences.

Role and Responsibilities

Reporting directly to the General Manager, the Director of Commercial Strategy is accountable for meeting financial targets defined in the marketing plan by driving revenue through key national and international accounts. This role demands leadership over the sales team to achieve revenue goals and active participation in planning and executing marketing initiatives.

• Ensure the hotel meets overall financial objectives and sales targets of the responsible sales team.
• Create, coordinate, and implement targeted marketing activities supporting business goals.
• Act as a Talent Development Ambassador by nurturing training and career growth, facilitating cross-department assignments, and managing recruitment and selection aligned to the hotel’s future needs.
• Oversee strategic sales efforts including the formulation of marketing plans, pricing strategies, and promotional policies.
• Manage budgets for sales activities, monitor performance metrics, and initiate corrective measures to maximize revenue.
• Utilize automated sales and reservation systems effectively; maintain meticulous records of corporate, group, and travel trade accounts.
• Maintain up-to-date customer profiles and reservation information ensuring communication channels are refreshed and accurate.
• Analyze market trends, competitor activity, and corporate developments to identify new business opportunities.
• Lead and partake in sales promotions, trade shows, and other business development events nationally and internationally.
• Coordinate with other departments to guarantee high guest satisfaction and align marketing efforts with hotel services.
• Develop and control the marketing budget and evaluate the effectiveness of marketing campaigns based on return on investment.
• Implement revenue management strategies alongside the Revenue Director to optimize room revenue and maintain high-quality reservation services.

Personal Attributes

• Exhibit sophisticated and polished communication skills appropriate for a luxury brand audience.
• Embrace innovation and a proactive approach to stay ahead in the luxury hospitality market.
• Respect and understand cultural sensitivities essential for an international clientele and diverse workforce.

Employee Benefits

• Customized learning and development opportunities designed to support continuous career growth.
• MOstay program offering complimentary or discounted stays at company hotels worldwide for employees and their families.
• Comprehensive health and wellness benefits to promote work-life balance.
• Retirement plans available depending on career length and role within the company.