Director of Clinical Services / General Manager - Mental Health and Day Surgery

Position Overview

This pivotal leadership role oversees Ramsay Clinic Caloundra's mental health services alongside day surgery, endoscopy, and ophthalmology operations. As Director of Clinical Services / General Manager, you will have full responsibility for clinical quality, operational efficiency, and workplace culture, ensuring delivery of patient-focused mental health care. This position requires collaboration across multidisciplinary teams and executive stakeholders to enhance outcomes and foster sustainable growth in a values-driven healthcare setting.

Key Responsibilities

• Provide strategic and operational leadership ensuring patient safety and clinical excellence within mental health and associated programs.
• Lead clinical governance, accreditation processes, and quality initiatives to uphold high standards of care.
• Manage inpatient and day program outcomes to optimize patient experience and recovery.
• Control operational aspects including bed management, patient flow, workforce allocation, and demand planning.
• Develop and motivate multidisciplinary teams encompassing nursing, allied health, and support personnel.
• Collaborate directly with Visiting Medical Officers for patient-centric clinical partnerships.
• Oversee budgeting, financial performance, and resource distribution aligned with organizational objectives.
• Advance workforce wellbeing, engagement, and professional growth within the clinic.
• Ensure adherence to all regulatory, legal, workplace health and safety, and organizational standards.

Candidate Profile and Expertise

• Experienced senior leader in private healthcare, preferably with background in mental health, day surgery, or complex clinical environments.
• Demonstrated expertise in clinical governance and a record of improving quality and safety outcomes.
• Strong commercial and operational understanding balancing patient care priorities with organizational performance metrics.
• Proven leadership in building and nurturing high-functioning multidisciplinary teams.
• Outstanding stakeholder management skills with credibility to work alongside clinicians and executives.
• Commitment to continuous improvement, transformational leadership, and staff development.

Mandatory Qualifications

• Current Registered Nurse status with the Nursing and Midwifery Board of Australia.

About Ramsay Clinic Caloundra

The clinic is a recently upgraded facility focusing on mental health care, day surgery, endoscopy, and ophthalmology. It caters to patients with anxiety, depression, addiction, and related conditions through inpatient and day programs that emphasize a holistic, person-centred care approach. The team includes psychiatrists, nurses, therapists, and counsellors working collaboratively to support patient recovery and wellbeing. Ramsay Clinic Caloundra operates within the Ramsay Health Care network, known for its culture centered on compassion and excellence in patient care.

Benefits and Opportunities

• Competitive salary with a comprehensive benefits package designed to support wellbeing and recognize contributions.
• Leadership and career advancement opportunities within Australia's largest private healthcare provider.
• Access to a rewards program granting discounts and privileges with national and international brands.
• Join a mission-driven organization at a transformative stage, contributing to the future of exceptional healthcare delivery.

About Ramsay Health Care

Established in 1964, Ramsay Health Care is Australia’s largest private hospital group and a global leader in health services, operating numerous hospitals and surgical centers nationwide. The organization cares for over 1.1 million patients annually and employs more than 30,000 professionals. Guided by the philosophy “People Caring for People,” Ramsay emphasizes exceptional care, meaningful relationships, continuous improvement, and sustainable growth, reinforced by The Ramsay Way culture promoting collaboration and empowerment.

Application Process

Applicants should submit a detailed CV presenting relevant experience and qualifications. The closing date for applications is Monday, 13 April 2026. Ramsay Health Care is dedicated to Child Safety and adheres to a Code of Conduct ensuring a safe environment for all.