Director of Client Success

About Fetcherr

Fetcherr develops responsible AI technology that simplifies market complexity to drive measurable profit growth. Central to the company is the Market Model, an AI-powered tool delivering highly precise demand forecasts with 96% accuracy and real-time decision intelligence designed for commercial teams. Utilizing a transparent glass-box architecture, the model leverages market data exclusively, avoiding personal data, to ensure clarity in logic and results. Originally launched for global aviation, the scalable and industry-agnostic technology now benefits sectors facing volatile markets, consistently delivering an average 7% profit increase. Key collaborators include Delta, Virgin Atlantic, WestJet, Viva, and Azul.

After initial success in the airline sector, Fetcherr is expanding its AI-driven optimization solutions into additional verticals such as travel, mobility, retail, and e-commerce.

Primary Responsibilities

• Act as the principal point of contact managing strategic client relationships to maintain high satisfaction and engagement levels.
• Comprehend client objectives and needs to form actionable plans aligned with Fetcherr’s product capabilities.
• Proactively explore opportunities to enhance client value through increased product usage, feature adoption, and cross-selling.
• Support commercial negotiations and contract renewals alongside internal teams to ensure mutually advantageous agreements.
• Collaborate closely with product, program, technology, support, and data science teams to guarantee effective solution delivery and resolve any client issues.
• Track client performance data, analyze emerging trends, and deliver insights plus recommendations for ongoing improvement.
• Advocate for the client’s perspective internally to guide product development and service enhancements.
• Be willing to travel for client meetings, quarterly business reviews, and industry events.

Required Qualifications

• 10 to 12 years of experience in client-facing commercial roles such as customer success, account management, or managing strategic partnerships.
• Excellent interpersonal capabilities with confidence engaging stakeholders at all organizational levels.
• Strong verbal and written communication skills, capable of presenting effectively to senior leaders.
• Analytical mindset with aptitude for extracting insights from data to inform strategic discussions.
• Self-driven and able to juggle multiple priorities in a fast-paced, evolving environment.
• Bachelor’s degree in Business, Economics, Aviation Management, or related disciplines; a Master’s degree is advantageous.
• Experience in sectors like travel, mobility, logistics, marketplaces, or other demand-centric industries is preferred.
• Previous exposure to enterprise-level clients is a beneficial addition.

Benefits and Work Environment

• Competitive salary with performance-related bonuses.
• Comprehensive benefits, including opportunities for professional growth.
• Engagement with innovative AI technologies across various industries.
• Flexible working arrangements inclusive of remote options.
• Supportive and inclusive corporate culture fostering collaboration.

Additional Information

This position is located in Louisville, KY, but offers remote work flexibility and involves close interaction with global clients and internal teams.

Join Fetcherr to influence the future of airline revenue management through creativity and partnership.