Director of Care Coordination - Program Management II

Department Overview

This role is open exclusively to residents of Colorado and is embedded within the Colorado Department of Human Services (CDHS), specifically the Civil and Forensic Mental Health (CFMH) division. CFMH oversees state inpatient psychiatric hospitals, forensic services, transitional living homes, adolescent treatment facilities, and critical support units such as finance, information management, compliance, safety, and hospital police.

The position supports the Outpatient Services program, facilitating transitions for individuals moving from county jails and state mental health institutes to private hospitals for inpatient civil commitments across Colorado.

Role Summary

This is a fully remote position based at the employee's home with occasional travel mainly within the Denver metropolitan area for in-person meetings. Responsibilities include overseeing the Care Coordination Program, ensuring effective implementation and expansion to meet placement needs for civil certifications.

Key Responsibilities

• Lead and direct the Care Coordination Program operations.
• Manage staffing by hiring allocated personnel within budgetary and timeline constraints.
• Make strategic decisions regarding staff recruitment, external partnerships, program planning, budgeting, and ongoing funding requisitions.
• Collaborate with Behavioral Health Administration and legislative stakeholders to facilitate smooth, compliant transfer and admission processes for certified individuals.
• Supervise a team of 18.0 full-time equivalents, including a Program Coordinator, Case Managers, Clinical Navigators, and a Program Assistant.
• Oversee internal workflow, promote employee well-being, and enhance team effectiveness.
• Perform any additional duties as required by the division or department.

Qualifications

• At least nine years of relevant experience related to the role or a combination of education and experience totaling nine years.
• Clinical licensure in good standing (LPC, LCSW, LMFT, LP, or LAC) with ability to bill under CMS.
• Preferred: Leadership experience in behavioral health, familiarity with short-term certifications, strong skills in data tracking, reporting, and analysis.
• Experience designing and refining new programs, attention to detail, and excellent communication skills.
• Knowledge of Behavioral Health Administration rules 27-65 and subject matter expertise in serious mental illness.

Employment Conditions

• Successful completion of background and reference checks.
• Must be a Colorado resident during application and employment tenure.
• Ability to pass jail-based background checks for access to secure environments.
• Required immunizations including TB testing and annual influenza vaccination as mandated by Colorado.
• Potential in-state travel to various facilities and locations within Colorado.
• Disclosure of prior disciplinary employment actions if applicable.

Selection Process

Applicants should clearly and thoroughly document qualifications and experience in the application form; resumes or cover letters alone will not be reviewed during initial screening. Part-time work experience will be prorated. The process includes a detailed comparative analysis potentially involving standardized testing and supplemental question responses.

Additional Information

CDHS values a people-first approach emphasizing dignity, transparency, accountability, ethical conduct, collaboration, and work-life balance. The agency offers a strong benefits package including retirement plans, comprehensive health coverage, paid leave, wellness programs, and flexible work options. Support for applicants with disabilities is available.

As an Equal Opportunity Employer, CDHS encourages applications from all backgrounds and abilities to foster an inclusive workforce.

Technical support for the application system is available via toll-free number during specified hours.