Director, GenBI Solutions (India/Malaysia)

Role overview

This senior leadership position sits within the Data, Analytics, and Performance Management function and is focused on accelerating data-led change across core banking operations. The role calls for a seasoned professional who can connect banking domain knowledge with advanced analytics to improve operating efficiency, strengthen controls, and generate strategic insights for decision-makers.

What you will do

• Set the direction for data-led operational initiatives, with a focus on automation, better decision-making, and measurable efficiency gains.
• Build and apply analytical methods that turn operational data into clear business insights.
• Convert complex findings into practical recommendations that help senior leaders improve performance, lower risk, and enhance customer outcomes.
• Promote continuous improvement across functions by identifying bottlenecks, waste, and automation opportunities, then leading improvement work from idea to delivery.
• Drive major transformation efforts using data and technology to redesign processes, introduce new systems, and increase overall effectiveness.
• Use deep knowledge of banking operations such as payments, trade finance, account services, reconciliations, and loan operations to define relevant KPIs and operating metrics.
• Apply ETL concepts and tools to maintain strong data quality, consistency, and availability.
• Create executive-ready dashboards and reports using visualization tools such as Tableau, Power BI, or MSTR.
• Partner with IT, product, and operations teams to deliver shared outcomes and support cross-functional initiatives.
• Coach and support junior colleagues in data analysis, operational best practices, and transformation approaches.
• Present recommendations to senior stakeholders and secure alignment for strategic initiatives.
• Translate business problems and product requirements into clear technical specifications, measurable metrics, and actionable delivery inputs.
• Define initiative scope, business case, and efficiency impact, while advising on product/process design, risk gaps, and control mechanisms.
• Uphold regulatory expectations, ethical conduct, and the organization’s code of conduct, while escalating and resolving risk and compliance issues promptly.

Required experience and capabilities

• At least 12 years of progressive experience in banking operations, with substantial exposure to data analysis, operational excellence, and transformation programs.
• Strong background in data analysis, data modelling, and statistical techniques.
• Good understanding of banking products and end-to-end operational processes across multiple functions.
• Working knowledge of data operations concepts and tools; exposure to Dataiku, SAS, or Alteryx would be advantageous.
• Hands-on experience with data visualization platforms such as Tableau, Power BI, MSTR, or similar tools.
• Demonstrated success in leading and delivering large-scale operational transformation initiatives.
• Excellent critical thinking, problem-solving, and analytical ability.
• Strong communication, presentation, and stakeholder-influencing skills across all seniority levels.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong people management capability.
• Experience with ITIL and change management processes.
• Soft skills including communication, negotiation, relationship building, and influencing.

Key stakeholders

• Chief Data Office
• CIB management team
• CIB performance management team
• CIB business heads
• TB management team
• International market heads and leads
• Country and GBS operations teams
• Group Operational Risk

About the company

The organization is an international bank with a long operating history and a focus on making a positive difference for clients, communities, and colleagues. It values fresh thinking, continuous improvement, and inclusive teamwork. The culture emphasizes integrity, client focus, innovation, and collaboration.

Values and conduct

• Demonstrate high standards of conduct and live the organization’s values.
• Take personal responsibility for meeting ethical, regulatory, and business conduct expectations.
• Comply with applicable laws, regulations, guidelines, and the Group Code of Conduct in both letter and spirit.
• Actively identify, escalate, reduce, and resolve matters related to risk, conduct, and compliance.

What the organization offers

• Competitive pay along with benefits aligned to wellbeing across mental, physical, financial, and social dimensions.
• Retirement savings support, medical coverage, and life insurance, with additional voluntary benefits available in some locations.
• Leave benefits including annual leave, parental/maternity leave of 20 weeks, sabbatical leave up to 12 months, volunteering leave of 3 days, and a global minimum of 30 days for annual and public holidays combined.
• Flexible working arrangements based on home and office locations, with flexible work patterns.
• Wellbeing support through a digital wellbeing platform, resilience training, employee assistance services, sick leave, mental health first-aiders, and self-help resources.
• Ongoing learning opportunities to reskill and upskill through physical, virtual, and digital learning options.
• An inclusive, values-led environment that encourages diversity, respect, and long-term collective success.