Direct to Consumer Coffee Operations Support - West Midlands

Role overview

This opportunity sits within Nestlé Professional, as part of the Channel Sales & Coffee Operations team. The role supports the business-to-business foodservice side of the company, focused on out-of-home beverage solutions. The portfolio includes well-known brands such as We Proudly Serve Starbucks, NESCAFÉ, and Seattle’s Best Coffee. The team aims to drive profitable growth for business partners by delivering beverage solutions effectively and helping customers improve footfall, spend, and profitability.

The position is field based in the West Midlands, with Birmingham identified as the preferred base. It is a full-time permanent role.

The salary is around £31,000, depending on experience, and includes a business needs car.

Benefits and flexibility

• Potential annual bonus, subject to discretion
• Company pension scheme
• 12 flexible days in addition to 25 days of annual leave, pro rata
• 2 paid volunteering days
• Support for personal development and career growth

Flexible working arrangements can be discussed, and candidates with varied flexibility needs are encouraged to apply.

What the role involves

The main purpose of the job is to support Coffee Solutions growth by delivering strong in-store execution across direct-to-consumer customer sites. The role focuses on stock accuracy, brand compliance, machine uptime, and proper cleaning and operational routines to support customer satisfaction and commercial results.

• Keep NP D2C machines operating with as little downtime as possible
• Make sure stock counts at customer locations are accurate and compliant, then review differences, spot patterns, and escalate issues quickly with corrective action
• Maintain Nestlé Professional brand standards across all D2C sites by acting on audit results, customer comments, and any execution gaps
• Check and coach proper cleaning routines at customer level, monitor repeated non-compliance, and step in when needed; also support machine uptime through basic troubleshooting and timely escalation
• Record all field activity accurately and on time in Project MORE systems, using the data to identify trends and areas for improvement
• Work with internal and external stakeholders that influence delivery and overall performance

What you’ll need to succeed

To do well in this position, you should bring strong communication and relationship-building skills, along with prior experience in a sales support or operations role. You should be focused on results and able to consistently beat business targets.

• Strong organisation skills, high motivation, and a positive mindset
• Ability to build and sustain effective relationships with both internal and external contacts
• Experience working across functions and dealing with senior stakeholders
• Comfort working independently as well as within a team, especially when circumstances are unclear
• Experience helping others deliver consistent performance
• Strong presentation skills and the ability to influence and persuade
• Good planning and problem-solving ability, with the resilience to manage pressure and changing workloads

Important dates and hiring notes

The advertisement was posted on 22/05/2026 and closes on 19/06/2026. Applications may be reviewed as they come in, and the vacancy may close early if enough suitable candidates are received.

Inclusion and equal opportunity

Nestlé says its culture is built on respect and inclusion. Applications are encouraged from people of all gender identities, ethnic backgrounds, people with disabilities, parents, carers, and members of the LGBT+ community. Adjustments can be requested to help ensure full participation in the recruitment process.

The company also notes its commitment to diversity through initiatives such as the Business in the Community Race at Work Charter, Disability Confident, recognition as a Times Top 50 Employer for gender equality for three consecutive years, and partnership work in grocery diversity and inclusion.